Indecomm Te interview questions and answers - Wikitechy https://www.wikitechy.com/interview-questions/tag/indecomm-te-interview-questions-and-answers/ Interview Questions Wed, 08 Sep 2021 10:53:02 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://www.wikitechy.com/interview-questions/wp-content/uploads/2025/10/cropped-wikitechy-icon-32x32.png Indecomm Te interview questions and answers - Wikitechy https://www.wikitechy.com/interview-questions/tag/indecomm-te-interview-questions-and-answers/ 32 32 What are Tickets in Realtime ? https://www.wikitechy.com/interview-questions/sap/what-are-tickets-in-realtime/ https://www.wikitechy.com/interview-questions/sap/what-are-tickets-in-realtime/#respond Wed, 21 Jul 2021 14:38:46 +0000 https://www.wikitechy.com/interview-questions/?p=1175

Tickets in Real-Time

  • It means that the ticket you’re currently in is automatically refreshed when it’s modified, with any changes highlighted in green.
  • Sometimes, a different agent may submit a reply or change a ticket property (such as an assignee, tag or ticket type). Other times, ticket properties may be changed by a trigger, automation or a macro.
  • It could even be a new reply from your customer. In either case, your agents will be able to see these changes reflected in their help desk instantaneously.
    • Ticket view
    • Ticket filters
    • Ticket list
Tickets in Real time

Tickets in Real-Time

Ticket view

  • For example you’re viewing a ticket, here’s what will happen if another agent submits their own changes. All ticket property changes (including those changed by a trigger, automation or macro) will be highlighted in green & your previously made changes reset.
    • ticket status
    • assignee
    • email
    • CC
    • subject
    • tags
    • priority
    • type
  • New replies will have a green background with “NEW” appearing in the ticket header. If you’ve been working on a reply, it will remain intact.
  • New internal notes will have an orange background with “NEW” appearing in the ticket header. If you’ve been working on a reply, it will remain intact.
  • If a ticket is deleted while you’re viewing it, the ticket will disappear and you’ll see “Ticket #123 has been deleted by (agent’s name)”.

Ticket filters

  • Ticket filters (also known as ticket views) organize tickets according to your workflows and also displayed in real-time.
  • When a new, shared (i.e. visible to all agents) filter is created, a private filter is made shared or vice versa.
  • When the filter’s name is changed. If the search query or sorting properties are changed, they will not be reflected in real-time.
  • When a ticket appears or disappears from a filter, the number nearby the filter will be changed consequently.
  • When a new ticket appears or disappears from a filter you’re currently in.

Ticket list

  • The ticket list is the middle column which shows a list of tickets matching your current search query or filter. When new tickets are added, moved or deleted they will appear or disappear from the ticket list immediately.
  • Finally, check out Agent collision detection in tickets. It helps you see who is viewing, updating or replying to a ticket.
]]> https://www.wikitechy.com/interview-questions/sap/what-are-tickets-in-realtime/feed/ 0 What is IC web client Launcher ? https://www.wikitechy.com/interview-questions/sap/what-is-ic-web-client-launcher/ https://www.wikitechy.com/interview-questions/sap/what-is-ic-web-client-launcher/#respond Wed, 21 Jul 2021 14:37:05 +0000 https://www.wikitechy.com/interview-questions/?p=1174

What is IC web client launcher ?

  • The Internet dealings Server (ITS) shopper is that the system shopper wherever the launch transactions area unit dead once agents use the IC WebClient.You would like to log in to the remote system (for example, SAP ERP) to assemble the data required to take care of the computer address, however the settings area unit created within the CRM system.
  • The Interaction Center (IC) WebClient could be a thin-client, highly-optimized desktop application for interaction center agents. It provides a framework for process IC WebClient functions.

Sap CRM

]]> https://www.wikitechy.com/interview-questions/sap/what-is-ic-web-client-launcher/feed/ 0 What technology used at presentation layer for displaying GUI to SAP user ? https://www.wikitechy.com/interview-questions/sap/what-technology-used-at-presentation-layer-for-displaying-gui-to-sap-user/ https://www.wikitechy.com/interview-questions/sap/what-technology-used-at-presentation-layer-for-displaying-gui-to-sap-user/#respond Wed, 21 Jul 2021 14:35:13 +0000 https://www.wikitechy.com/interview-questions/?p=1173
  • SAP applications using the classic screen technology are displayed for the end user using the SAP GUI. The screen can contain a set of predefined elements or GUI controls.
  • The SAP GUI is used to display selection screens, messages, and classic lists from an ABAP program on the user’s screen.
  • Selection screens are special screens that can be defined without using Screen Painter. When an ABAP program is activated, the ABAP runtime environment activates all of the required screens with all of their parts.
  • Messages are short texts that are displayed in a dialog box or in the status line of the current SAP GUI window.
Sap Gui Technology
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