45, Eastern Towers
Shell Packers and Movers
Date 22 May 2015
Dear Mr. Edwin,
I had availed Packing and Moving Services from your company for my house-hold goods from Capetown to Cleveland by road on 2 September 2013. I made a payment in advance of $1,200, a copy of which is attached.
The delivery date for my goods was 06 September 2013, but the same was completed on 18 September 2013; a delay of twelve days. I had to rent essential items for this interim period and endured unexpected financial expenditure.
I have suffered immense mental and physical strain.
Instead of an apology from your representative; I was asked to make the remaining payment of $550 without which he refused to offload my goods.
I need your office to intervene immediately and sort out this issue.
Not only do I want demurrages for the delayed delivery, but a suitable compensation for inconveniencing me in these twelve days failing which I will have to move the consumer-court for justice.
Please expedite and resolve my problem at the earliest.