346, Palm Street
Consumer Redressal Forum
Date 21 August 2013
Dear Mr. George Anderson
I want to lodge a complaint against the on-line store, ‘Hang-On. Org’ for delivering a faulty mobile handset which has been giving me trouble from the day I purchased it.
I placed an order for the Sansui 3478 model and paid an amount of $210 using credit-card on 02 August 2013. The piece was delivered on 05 August 2013, a delay of three days from what was promised.
I charged the mobile as instructed in the leaflet, but it never came on. I tried to fix the problem after speaking with their help-desk representatives, but the handset still remains un serviceable.
Despite assurance by the store for replacement; I have not received any till date. I have written umpteen mails to different officers at Hands-On.Org, but with no response. I am enclosing payment proof, warranty-card, and copies of my communiqués with the organization.
I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately.