The post Sample Apology Letter for Bad Service appeared first on Wikitechy Letters.
]]>Dhinesh
16 Gandhi Street, Anna Nagar, Chennai 94
Home : 465-333-6789 Cell: 465-333-6789
email@example.com
Dear Ms. Janaki,
I understand that on May 6, 2017, when you where a guest at our restaurant in the City Center an unfortunate accident that resulted in a drink being spilled on your coat. Please accept my sincere apology.
As we know accidents happen but how the organization responds that either correct the situation or makes it worse. Unfortunately, the staff on duty at the time did not reflect our customer. I have investigated the incident to those involved and have improved customer relations training. Please send the dry cleaning bill for your coat directly to the given address on the letterhead.
We like to have you back as a customer so I am enclosing a coupon for two free entrees for you and a guest that can be used any of our three locations in New Wonderland. Again my apologies for the incident. I hope you give us the opportunity to make this right.
Sincerely,
Dhinesh
The post Sample Apology Letter for Bad Service appeared first on Wikitechy Letters.
]]>The post Apology Letter in Response to Customer Complaint appeared first on Wikitechy Letters.
]]>Writing apology letters are always better than asking for apology via call or text message. So if you ever receive a complaint from your customer do not hesitate to write an apology letter.
From,
Thomas,
Senior Sales Excecutive,
Newtown Company,
US.
Date: 20/6/2017(Date on Which Letter is Written)
To,
Edison,
#23,Tower street,
US.
Subject: Apology letter in response to customer complaint
Dear (Sir or Madam),
I Thomas,Senior Sales Excecutive(What is your name and designation?) on behalf of my company Newtown Company (What is the name of your company?) sincerely apologize to you. We have received a notice from you that you purchased an expired medicine made by our company. We hereby inform you that this was unintentional and the packet of expired medicine went along with the unexpired packets.
I know that if you would have consumed the medicine the result could have been dangerous. Therefore we always advise that please see the date of expiry before consuming any of the products.
We are ready to pay the fine amount mentioned by you in your notice. However, we request you not to take the matter to consumer court. I hope you will accept our apology and kindly act in our favor. Hope to hear something positive from you.
Thanking You
Yours truly,
Thomas
(Name and Signature).
From,
Thomas,
Executive Manager.
Date: 20/6/2017 (Date on Which Letter is Written)
To,
Edison,
#23,Tower street,
US.
Subject: Apology letter in response to customer complaint
Dear Sir,
I the executive manager of Newtown store apologize on behalf of all the staffs to you for delivering expired food product two days back. I realized my mistake this morning after receiving your complaint letter and hence writing this apology letter to you.
You had ordered for the product two days back and while delivering it, we somehow did not notice the expiry date of the product.
I know it is our mistake and its consumption would have caused you severe problems. We deeply apologize for our mistake and promise to never deliver expired food products in future.
Also we suggest you to check the expiry date of the product before opening the seal. Once again we apologize to you and you can trust us as will see to it that such mistakes are not committed in the future.
Contact no:
Email id:
Thanking You
Yours truly,
Thomas
(Name and Signature)
Apology letter can be written against complaint. If anyone make a complaint for anything then the same person needs to apologies for the complaint made. The apology can be verbal or written in this case but if the complaint is formal apology should be in a way of writing.
This kind of apology letter address to the person who has made a complaint with his named and address mentioned on it. It should state the reason for which the complaint has made and apology for the same.
Dear, Mr. Jackie
I Mr. Derek E. Dalrymple-Customer Relation Manager on behalf of my company Hindustan Unilever Pvt. Ltd sincerely apologies to you. As we receive a notice from your side that you had purchase an expired medicine of our company.
We hereby inform you that this was unintentional and the packet of expired medicine was undoubtedly gone along with the unexpired packets.
I know if you would have been consume the medicine the result would be dangerous therefore we always advice that please see the date of expiry before consuming any of the products. We are ready to pay to the fine amount mentioned by you in your notice.
But we request to you that please don’t take the matter to the consumer court. I hope you will accept our apology and kindly act in favor of us.
Hope to hear the needful from your side.
________________
Mr. Derek E. Dalrymple
Customer Relation Manager-Hindustan Unilever Pvt. Ltd
3364 Short Street,
Austin, TX 78701.
The post Apology Letter in Response to Customer Complaint appeared first on Wikitechy Letters.
]]>