Missy Brown
23 Ganga Street, V.O.C Nagar, Salem 94
Home : 478-666-4567 Cell: 478-666-4567
email@example.com

Dear Mr. and Mrs. Sunder,
I am the General Manager of Royal Heritage Resort & Spa. It has been brought to my attention that your recent visit with us. You providing the highest level of hospitality is our number one primacy we have dropped down standard is something we like to address fastly.
I can imagine that our inability to fitting you with the two bedroom you booked started your stay with us. But I hope you and your family will understand that we had a water pipe break in that section of the building was unable to put anyone there while the repairs was done which unfortunately took longer time. That mean to close that portion of the building for 24 hours.
I hope you can forgive this trouble let it stop you from staying with us in the future. In fact I would like to offer you and your family a free night on your next stay at Royal Heritage.
Sincerely,
Missy Brown

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