Dhinesh

16 Gandhi Street, Anna Nagar, Chennai 94

Home : 465-333-6789 Cell: 465-333-6789

email@example.com

Dear Ms. Janaki,

I understand that on May 6, 2017, when you where a guest at our restaurant in the City Center an unfortunate accident that resulted in a drink being spilled on your coat. Please accept my sincere apology.

As we know accidents happen but how the organization responds that either correct the situation or makes it worse. Unfortunately, the staff on duty at the time did not reflect our customer. I have investigated the incident to those involved and have improved customer relations training.  Please send the dry cleaning bill for your coat directly to the given address on the letterhead.

We like to have you back as a customer so I am enclosing a coupon for two free entrees for you and a guest that can be used any of our three locations in New Wonderland. Again my apologies for the incident. I hope you give us the opportunity to make this right.

Sincerely,

Dhinesh

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