The post Formal Complaint Letter appeared first on Wikitechy Letters.
]]>It can also include grievance against another individual or certain circumstance in work-place, home-front and so on.
The content should be brief and precise and the tone of the letter should be formal and polite.
Use the following samples and useful tips to write a formal letter of complaint either for bad service, against employee, or about bad product.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I had purchased a ….(mention item with specifications) from your store in …(mention location) on ….(specify date) with a …. (mention warranty period) warranty. I made a payment of ….(mention payment made) through ….. On opening the packed piece on delivery, I noticed that …(mention damage/defect noticed in new piece)
I am returning the piece to your show-room along with a copy of ….(mention copy of documents you are enclosing with the defective/damaged piece).
I request your office to …(mention how you want the concerned authority of the company to help you) and oblige.
Thanking You
__________ (your name)
From
Jake Jason
#45, Shangrila Apartment
CA
To
Ian Smith
Manager
My-Choice Stores
Camac Street
CA
12 September 2013
Dear Mr. Smith,
I had purchased a Samsonyle food-processor, model number- 4588 from your store in Camac Street on 12 March 2013 with a two year warranty. I made a payment of $210 by cash. On opening the packed piece on delivery, I noticed that the mincing-blade was damaged. Also, the lid of the dry-grinder was slightly cracked.
The piece was unpacked and assembled by your representative. I am returning the same along with a copy of the warranty card and payment-receipt to your show-room.
Since the food-processor was unused and is under warranty, I request you to kindly dispatch a fully-serviceable replacement at the earliest to my residential address and oblige.
Thanking You,
__________
Mark Robinson
At many times there are complaints that need to be put in writing. Complaint letters are an effective way of expressing your dissatisfaction with a product or service. They give a clear picture of your problem.
While writing a complaint letter always remember to include all the details of transaction in the letter. Describe your problem in detail and the step that you have taken from your side to resolve it.
Don’t forget to thank the reader in the end as it will give him an impression of request and appreciation.
Dear Mr. Khan,
I am writing to issue a complaint regarding a recent product purchase. On 12th April, 2010 I purchased a Juicer Mixer Grinder with a serial no. 194582 and product model no. is D3906 from one of your outlets for the amount of $130.
The product is not working properly. The grinder blades are blunt and while running the mixer the machine becomes very hot in few seconds. One of the juicer attachments was broken. I complaint three time at your customer service center but no action has been taken till date.
I called at your customer service center for three times but so far did not get any solution of my problem.
Though I shop many times from your outlets but never faced this kind of trouble ever.
I request you to kindly look into the matter and resolve my problem as early as possible. Enclosed is the copy of the bill and my complaint no. is 25632.
Thank You,
Sincerely,
__________
Fatima Adam.
The post Formal Complaint Letter appeared first on Wikitechy Letters.
]]>The post Complaint Letter Example appeared first on Wikitechy Letters.
]]>The complainant pens down his/her problem, asks concerned authorities to intervene and sort out the grievance and also suggests remedies if possible. Such letter should be concise, brief and written in a polite yet stern tone to imprint one’s situation.
Use our samples and few useful points discussed below to write an effective complaint letter for poor service or product that you have received. It can be written to a business or management.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
In view of ………….…..(mention oncoming event) on ………………..(specify date), an order for ….(mention items requisitioned for delivery) was placed.
Sample pieces due for trials on ………………….(mention estimated date of delivery) have not been delivered till date.
………………..(specify reasons quoted by service provider for delay and the problem it is posing to you).
Repeated attempts to your office by my staff have gone unanswered. I request you to intervene urgently and do the needful or make alternate arrangements to complete the task ………………………(mention if any advance of payment has been made).
Thanking You,
__________ (your name)
From
Serena Wills
St Antony Public School
New Jersey.
To
Ian Smith
Branch Manager
Hallmark Retailers
West coast Avenue
New Jersey
10 August 2013
Dear Mr. Smith,
In view of the oncoming school-fest on 14 October 2013, this school placed an order for the following costumes from your store:
Your tailor had visited our school and took measurements of children on 15 August 2013. The sample pieces due for trials on 02 September 2013 have not been delivered till date. The bulk stitching is withheld pending our approval.
Your tailor has quoted reasons like about non-availability of fabric, non-availability of assistants and his own health issues for this delay. It is too late to ask parents to make their own arrangements at this stage.
Repeated calls to your office by my staff and attempts to contact your tailor have not been answered. I request you to intervene urgently and instruct your tailor or make alternate arrangements to complete the task for which advance payment has already been made.
Thanking You,
_____________
Serena Wills
Many of us have many complains. And we always want them to be solved as early as possible. A complaint can be made over the phone or by writing a letter. A letter of complaint imprints your situation in better way and in a legal manner. A complaint letter should be precise and the exact problem should be mentioned.
Ref: Complain letter regarding the non working of the refrigerator
Dear Mr. Lawrence,
On 3rd April, 2010 I have purchased a refrigerator from your showroom. Its model no. is 185665 and bill no. is 1032. After installation it was working fine for a week but then its cooling system has broken down.
I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection.
He advised me to change the complete set as there was some technical problem with the cooling system which could not be fixed permanently.
Therefore, I request you to kindly change the refrigerator as it is still in the warranty period.
I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon.
Thanking You,
Sincerely,
___________
Steven Johnson.
The post Complaint Letter Example appeared first on Wikitechy Letters.
]]>The post Complaint Letter appeared first on Wikitechy Letters.
]]>You feel like complaining when you do not receive the things as per your desire. In businesses, people prefer to write a complaint letter when they feel disconnected towards a particular product or a company.
Some of the people are afraid to write a complaint letter because they don’t feel good to be argumentative. Understand, that in such a letter you don’t have to express your anger or show any kind of negativity. The complaint letter is a request for an adjustment and so write it accordingly.
In this letter, you can describe mistakes, errors or any kind of damage that you have faced in the past.
Today, businesses are expanding overseas to a greater extent. Hence, unintentional mistakes are bound to happen and so you must know the right way to deal with it. As a buyer, if you are suffering from the bad quality of services or any kind of financial loss, then you have the right to complaint.
The complaint letter is written in such a scenario to the serve the purpose of complaint. It is important for you to make use of the polite tone while writing a complaint letter.
When it comes to the complaint letter, here are the few things that you need to include:
Here are the few causes of drafting a complaint letter:
Goods not delivered properly
There can be many problems related to the delivered goods like they are defective, underweight, old-fashioned, unfinished etc. Buyer can claim to the seller, only when the delivered goods are not up to the mark or the wrong package has been delivered to you.
Wrong pricing details
Sometimes seller can make a mistake in preparing an invoice for the shipped goods. You can complain about the same by writing a complaint letter.
Improper packaging
Faulty product or improper packaging of the product can give you the reason to write a complaint letter.
Violation of terms and conditions
If the seller has violated any kind of terms and conditions, then you can get the valid reason to write such a letter.
Problem with insurance coverage
When it comes to insurance coverage, if it is not made as per your instructions then you can consider writing such a letter.
Whatever may be the reason for writing such a letter, but it is important for you to make use of decent and polite tone.
Different Reasons When Buyer Makes Complaint Against Seller
What is the good complaint letter? The good complaint letter is the one that does not show any kind of confrontation or aggression. However bad you may feel, but it is important to maintain good tone while writing such a letter. Here are the features of good complaint letter:
There are many types of complaint letters written in the business world but mainly these are divided in to two categories. These two categories are:
If there is any kind of routine mistake done by the seller, then you can write the complaint letter which falls in the routine category. The routine mistakes are those which can be quickly rectified in short time span.
For instance, if the quoted amount for a particular product is $30 but the amount charged by the supplier is $35, then such mistakes can be easily rectified.
The complaints which fall in the persuasive category are difficult to justify. The related seller may or may not pay attention to this kind of complaints.
For instance, you ordered a particular product for $30 but after placing an order you saw that the price has been reduced to $25. When you bring this to the notice of seller by writing a complaint letter, then the seller may or may not pay attention to it.
The post Complaint Letter appeared first on Wikitechy Letters.
]]>