Jobs resume sample

Call Centre Jobs Resume Sample

Name: Andrew
E-mail: andrXXX@gmail.com
Mobile No : 020XXXXX

Career Objective

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

Career Summary

  • A customer oriented and excellent communicator possesses 3+ experience as a Customer Support Executive.
  • Excellent in conveying the client’s requirement to the team leader.
  • Excellent in converting the cold calls into new assignment.
  • Expertise in taking follow up on a daily basis.
  • Expertise in working with a team.

Personal Qualities

  • Unmatchable communication skills in written and verbal both.
  • Strong motivational and logical skills.
  • Ability to persuade the people.
  • Ability to produce the best result in pressure situations.

Key Responsibilities Handled

  • Attending escalation calls apart from taking normal calls.
  • Conveying the client requirements to the team with regards to the process.
  • Attaining daily, weekly and monthly targets specified by the process.
  • Adhering to the schedule as prescribed by the TL.
  • Providing the feedback to the process manager at the end of the day.

Computer Knowledge

  • Well versed in working with computer.
  • Internet Savvy

Achievements

  • Converted 6% cold calls in a new assignment in financial year 2010-2011.
  • Achieved target in three successful months.
  • Receive ‘Best Employee Award’ in 2011

Employers

  • Working as Customer Support Executive in ABD Solutions from 2010- Present.
  • Worked as Customer Support Executive in SDF Solutions from 2009-2010.

Academia

  • Graduation from XXX University.

Personal Details

  • Languages known: Spanish, English
  • DOB: 06/06/1992
  • Address: XXX.
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