Introduction
Among the most valuable resources available to people trying to secure positions in IT support, help desk, and customer service, are senior Technical Support Resumes. Employers expect their applicants to be able to solve issues, be able to troubleshoot issues, resolve issues quickly, and provide excellent customer service. A Technical Support Resume usually outlines all information, which involves clients and colleagues, that helps identify yourself and show your problem-solving skills. Whether you are looking for an entry-level help desk position, or a technical complex IT Support Engineer position, your Technical Support Resume should show the appropriate technical knowledge, credentials, and accomplishments to give you an advantage in the job market.
Table Of Content
James,
Contact No : 9967285554,
E-mail : james@gmail.com,
Present Address : Chennai.
ABOUT MYSELF:
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment
EDUCATIONAL QUALIFICATION:
Course (Stream)/ Examination |
Institution/University/School |
Year of Passing |
Performance |
| BE in EIE | Arunai Engineering College | 2006 | 90% |
| HSC | St. Mary’s Matric HSS | 2002 | 84% |
| SSLC | Vetri Higher Secondary School |
2000 |
80% |
SKILLS:
- AIX (Less than 1 year)
- CITRIX (Less than 1 year)
- Infrastructure Management (Less than 1 year)
- Service Center (4 years)
- Tivoli (4 years)
WORK EXPERIENCE:
System Operations Lead Specialist
IBM India Pvt. Limited – June 2008 to June 2012
Roles and responsibilities:
- Supporting the Systems Management Processes specific to their customer requirements.
- Backup and Application batch monitoring and Scheduling:
- Monitoring and Scheduling complex Batch jobs on production environment.
- Define job streams, jobs, dependencies and calendars using TWS/Control-M.
- Investigate Carry Forward Schedules and follow up with Operations and/or customer
- Responding perfectly for Problem tickets and Change tickets raised
- Scheduling the inbound and outbound jobs based on the request
- Attending account meeting and act accordingly
- Clarifying the requests call and Providing technical support to users
- Customization and maintenance of Calendars
- Provide 24×7 on call support
- Review the daily utilities for normal execution
- Provide support on the Week end and Month end outages.
ADDITIONAL INFORMATION:
Skill Set:
- Operating Systems: Windows 2003 Server, UNIX
- IT Infrastructure management: ITIL, AIX, TWS, IBM Tivoli Monitoring 6.1 from a reputed IBM approved IT Infrastructure learning center.
- Other software using for project: CITRIX, Lotus Notes, Putty.
- Ticketing Tools: HP Service Center, Maximo, Manage Now, IMPACT.
Infrastructure Management Specialized Training:
- Networking Concepts
- Windows 2003 Server basics & basic level System Administration
- Unix basics & AIX 5.3 basic level System Administration
- ITIL Basics
PERSONAL PROFILE:
Father’s Name :
Address :
Date of Birth :
Marital Status :
Languages Known :
Hobbies :
Nationality :
Conclusion
In a tough labor market where your technical support resume can ease the process of getting interviews, it is important to create a strong senior technical support resume. When you can tailor your resume to highlight your technical knowledge, problem-solving skills and customer service abilities, you demonstrate to employers you have the ability to succeed in adverse information technology environments. As with any resume, remember to use relevant industry-related keywords, attempt to quantify your accomplishments and format your resume in an ATS-friendly manner to ensure the highest chance of visibility. With an effective technical support resume, you can put in job applications confident in the knowledge that your skills and experience can be valued without prejudice by potential employers.