David

45, Eastern Towers

Cleveland

To,

Edwin

Freight Manager

Shell Packers and Movers

Capetown

Date 22 May 2015

Dear Mr. Edwin,

I had availed Packing and Moving Services from your company for my house-hold goods from Capetown to Cleveland by road on 2 September 2013. I made a payment in advance of $1,200, a copy of which is attached.

The delivery date for my goods was 06 September 2013, but the same was completed on 18 September 2013; a delay of twelve days. I had to rent essential items for this interim period and endured unexpected financial expenditure.

I have suffered immense mental and physical strain.

Instead of an apology from your representative; I was asked to make the remaining payment of $550 without which he refused to offload my goods.

I need your office to intervene immediately and sort out this issue.

Not only do I want demurrages for the delayed delivery, but a suitable compensation for inconveniencing me in these twelve days failing which I will have to move the consumer-court for justice.

Please expedite and resolve my problem at the earliest.

Thanking You

David.

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