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]]>Henry Ford
Flat No-24, Palm Heights
Texas.
To
John Martin
Hover’s Nest
Harrington Street
Texas
Date 5 November 2011
Dear Mr. John Martin,
I am writing this letter after our last conversation over phone a week back in which I reminded you about need to undertake urgent major plumbing repair in the bathroom since it has been causing heavy seepage in the flat below.
I showed the seepage to your plumber and he promised to start work after getting your approval on the estimated expenditure. It has been two weeks since but no one has come over to start repair work so far.
Moreover, the manager of the society has warned that he will take stern action if repairs are not undertaken immediately. Since I will be out of town for three weeks starting 04 December 2011, I request you to treat this matter as most urgent and commence necessary repair works so that my planned holiday is also not disturbed.
Kindly do the needful at the earliest.
Thanking You
Henry Ford.
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]]>Winston
346, Palm Street
Texas.
To
Sam Anderson
Branch Manager
Wecare Bank
Downtown Street
Texas
Date: 13 April 2011
Dear Mr. Sam Andreson
I am holding a Savings Account in your bank for the past eight years. I wish to bring to your notice that an amount of $10,000 has been withdrawn from my account on 12 April 2011 which has not been executed by me.
The transaction came to light accidentally when I took a printout of mini-statement of my account till date for my perusal. I did not receive any SMS or e-mail alert for the same.
My account details are:
I am enclosing a copy of the mini-statement which reflects the transaction number and other details of yesterday’s fraudulent transaction.
I request you to take up this matter urgently to help me recover my money.
Yours Sincerely,
Winston.
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]]>The post Product Complaint Letter appeared first on Wikitechy Letters.
]]>The dissatisfaction is greater when the customer has already made payment in advance and his/her request for refund/replacement or repair is not heard to by the organization.
Use the following tips, example and sample letter of complaint about bad product, defective product or poor service from a company.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I purchased a ….(mention item with specifications) from your store on …(mention date) . The piece is on …. warranty (mention duration) .
It was delivered on …(mention delivery date if any) and your representative familiarized me with its operation.
On …(mention date), …(briefly explain problem faced with the piece and repairs undertaken if any) .
Since the piece is on warranty …, I request you to kindly …(mention how you want concerned authority to assist you) . I am enclosing a copy of …(mention documents you are enclosing along with the letter).
Thanking You
__________ (your name)
Mike Milligan
346, Palm Street
Texas.
To
Jake Jonathan
Branch Manager
Lucky Stores
Downtown Street
Texas
12 September 2013
Dear Mr. Jonathan,
I purchased a 390 Ltr capacity Stellite Refrigerator from your store on 10 August 2013 for $5000. The piece is on two years warranty. It was delivered to my residence on 11 August 2013 and your representative familiarized me with its settings and operations.
On 03 September 2013, water started dripping from the fridge continuously. Your technician came home, undertook repairs and guaranteed no further trouble. But the problem resumed a week later.
Despite repeated repairs, the problem still persists.
I have tried reaching your service-staff for the past two days with no response. I am not satisfied with the repairs undertaken.
Since the piece is on warranty and the problem is persistent, I request you to kindly replace it with a fully-serviceable one at the earliest.
I am enclosing a copy of the purchase-receipt and service-card for the repairs undertaken so far.
Thanking You
____________
Mike Milligan.
Dear Name,
This is in reference to the microwave I purchased from your store on (date). The day the microwave was installed it was in the working condition and your customer service person demonstrated well.
The next day I kept a glass of water to heat but it was as cold as I kept it. I thought maybe I was not pressing the right button and called my neighbor who uses it from past 3 yrs. She also tried heating the water but it didn’t work.
So I called your service centre and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be repaired in two days time.
Well I am writing to complaint that I am not interested in getting my product repaired rather since it is a defective piece I demand a new working piece in replacement. I have been your customer from past one year and have always purchased most of my electrical items from your store .
I believe you will look in to the matter and help me get another new piece.
I am really disappointed the way everything was handled. First the technician doesn’t turn up on the specified date and when I call your repair centre nobody seems to understand the problem. It’s been almost a month and I am not able to use the microwave.
I hope you will take the necessary action.
Waiting for your early reply.
Yours sincerely,
_____________ (Name).
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]]>From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I am your client for the past …(mention duration of association) and have been regular in my payments.
I wish to bring to your notice that …(mention your problem in hand). Despite reminders to …(mention concerned authority to whom the problem has been addressed to) there has been no improvement in …(mention the service/commitment you are dissatisfied with).
I will wait till…(mention duration) failing which …(mention action you intend to take) .
Please look into this matter urgently and do the needful.
Thanking You,
__________ (your name)
Pamella Anderson
Berryblue Tailors
# 78, Hill View Complex
Texas.
To
Nile Nixon
Manager
Amyway Suppliers
Downtown Street
Texas
12 September 2013
Dear Mr. Nile,
I am a client of your agency for threads used in my tailoring unit for the past seven years and have made all my payments for the orders in advance.
I wish to bring to your notice that the quality of threads in general and silk threads in particular have deteriorated in the past few months. I have received many complaints form my customers about stitched clothes giving way due to poor-quality thread.
Despite reminders to your distributor, Mr. Louis; nothing seems to have been done about my complaints. The thread quality is still bad. I have received another consignment of similar threads again today. I am returning the goods to you through Mr. Louis along with the invoices.
I will wait only for ten days to receive good quality stock failing which I will be forced to end business with you.
Please look into this matter urgently and do the needful.
Thanking You,
Pamella Anderson
Ms/Mr. ______________
Address
Date: ___________
Subject: Complaint regarding delay in supply of materials
Dear Ms/Mr. ____________
This is with regard to the order no 123 placed by the under signed for the company xyz for the supply of materials on or before mentioned date.
We bring to your notice that there has been delay in supply of the materials and no communication was made by your side in explanations for the reason of delay.
We view this as a serious contemptuous act and disrespect towards our organization. This lack of interest shown by your company to deliver materials on time has forced us to rethink the clauses in the deal and put more stringent conditions.
We expect you to take note of this fact and contact us at the earliest.
Kindly refer to the said note and this letter in all the future communications in this regard.
Yours.
Name.
Address.
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]]>The post Formal Complaint Letter appeared first on Wikitechy Letters.
]]>It can also include grievance against another individual or certain circumstance in work-place, home-front and so on.
The content should be brief and precise and the tone of the letter should be formal and polite.
Use the following samples and useful tips to write a formal letter of complaint either for bad service, against employee, or about bad product.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I had purchased a ….(mention item with specifications) from your store in …(mention location) on ….(specify date) with a …. (mention warranty period) warranty. I made a payment of ….(mention payment made) through ….. On opening the packed piece on delivery, I noticed that …(mention damage/defect noticed in new piece)
I am returning the piece to your show-room along with a copy of ….(mention copy of documents you are enclosing with the defective/damaged piece).
I request your office to …(mention how you want the concerned authority of the company to help you) and oblige.
Thanking You
__________ (your name)
From
Jake Jason
#45, Shangrila Apartment
CA
To
Ian Smith
Manager
My-Choice Stores
Camac Street
CA
12 September 2013
Dear Mr. Smith,
I had purchased a Samsonyle food-processor, model number- 4588 from your store in Camac Street on 12 March 2013 with a two year warranty. I made a payment of $210 by cash. On opening the packed piece on delivery, I noticed that the mincing-blade was damaged. Also, the lid of the dry-grinder was slightly cracked.
The piece was unpacked and assembled by your representative. I am returning the same along with a copy of the warranty card and payment-receipt to your show-room.
Since the food-processor was unused and is under warranty, I request you to kindly dispatch a fully-serviceable replacement at the earliest to my residential address and oblige.
Thanking You,
__________
Mark Robinson
At many times there are complaints that need to be put in writing. Complaint letters are an effective way of expressing your dissatisfaction with a product or service. They give a clear picture of your problem.
While writing a complaint letter always remember to include all the details of transaction in the letter. Describe your problem in detail and the step that you have taken from your side to resolve it.
Don’t forget to thank the reader in the end as it will give him an impression of request and appreciation.
Dear Mr. Khan,
I am writing to issue a complaint regarding a recent product purchase. On 12th April, 2010 I purchased a Juicer Mixer Grinder with a serial no. 194582 and product model no. is D3906 from one of your outlets for the amount of $130.
The product is not working properly. The grinder blades are blunt and while running the mixer the machine becomes very hot in few seconds. One of the juicer attachments was broken. I complaint three time at your customer service center but no action has been taken till date.
I called at your customer service center for three times but so far did not get any solution of my problem.
Though I shop many times from your outlets but never faced this kind of trouble ever.
I request you to kindly look into the matter and resolve my problem as early as possible. Enclosed is the copy of the bill and my complaint no. is 25632.
Thank You,
Sincerely,
__________
Fatima Adam.
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]]>The complainant pens down his/her problem, asks concerned authorities to intervene and sort out the grievance and also suggests remedies if possible. Such letter should be concise, brief and written in a polite yet stern tone to imprint one’s situation.
Use our samples and few useful points discussed below to write an effective complaint letter for poor service or product that you have received. It can be written to a business or management.
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
In view of ………….…..(mention oncoming event) on ………………..(specify date), an order for ….(mention items requisitioned for delivery) was placed.
Sample pieces due for trials on ………………….(mention estimated date of delivery) have not been delivered till date.
………………..(specify reasons quoted by service provider for delay and the problem it is posing to you).
Repeated attempts to your office by my staff have gone unanswered. I request you to intervene urgently and do the needful or make alternate arrangements to complete the task ………………………(mention if any advance of payment has been made).
Thanking You,
__________ (your name)
From
Serena Wills
St Antony Public School
New Jersey.
To
Ian Smith
Branch Manager
Hallmark Retailers
West coast Avenue
New Jersey
10 August 2013
Dear Mr. Smith,
In view of the oncoming school-fest on 14 October 2013, this school placed an order for the following costumes from your store:
Your tailor had visited our school and took measurements of children on 15 August 2013. The sample pieces due for trials on 02 September 2013 have not been delivered till date. The bulk stitching is withheld pending our approval.
Your tailor has quoted reasons like about non-availability of fabric, non-availability of assistants and his own health issues for this delay. It is too late to ask parents to make their own arrangements at this stage.
Repeated calls to your office by my staff and attempts to contact your tailor have not been answered. I request you to intervene urgently and instruct your tailor or make alternate arrangements to complete the task for which advance payment has already been made.
Thanking You,
_____________
Serena Wills
Many of us have many complains. And we always want them to be solved as early as possible. A complaint can be made over the phone or by writing a letter. A letter of complaint imprints your situation in better way and in a legal manner. A complaint letter should be precise and the exact problem should be mentioned.
Ref: Complain letter regarding the non working of the refrigerator
Dear Mr. Lawrence,
On 3rd April, 2010 I have purchased a refrigerator from your showroom. Its model no. is 185665 and bill no. is 1032. After installation it was working fine for a week but then its cooling system has broken down.
I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection.
He advised me to change the complete set as there was some technical problem with the cooling system which could not be fixed permanently.
Therefore, I request you to kindly change the refrigerator as it is still in the warranty period.
I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon.
Thanking You,
Sincerely,
___________
Steven Johnson.
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]]>The post Business Complaint Letter appeared first on Wikitechy Letters.
]]>__________ (your name)
__________
__________
__________ (your address)
To,
__________ (name of recipient)
__________ (designation)
__________ (name and address of organization)
__________
Date _________ (date f writing letter)
Dear Mr/Mrs. __________ (name of recipient)
I had availed ………………….(specify if you purchased a product or service from the organization and mention clearly about payments made if any) .
……………………… (briefly explain the cause for your inconvenience/dissatisfaction ) I have suffered immense mental and physical strain.
I need your office to intervene immediately and sort out this issue. Not only do I want demurrages for ………………….(mention the cause), but a suitable compensation for inconveniencing me ………………… failing which I will have to move the consumer-court for justice.
Please expedite and resolve my problem at the earliest.
Thanking You
__________ (your name)
From,
Cindy Frederick
45, Eastern Towers
Cleveland
To,
Edward Silverstone
Freight Manager
Shell Packers and Movers
Capetown
21 September2013
Dear Mr. Silverstone,
I had availed Packing and Moving Services from your company for my house-hold goods from Capetown to Cleveland by road on 2 September2013. I made a payment in advance of $1,200, a copy of which is attached.
The delivery date for my goods was 06 September 2013, but the same was completed on 18 September 2013; a delay of twelve days.
I had to rent essential items for this interim period and endured unexpected financial expenditure. I have suffered immense mental and physical strain.
Instead of an apology from your representative; I was asked to make the remaining payment of $550 without which he refused to offload my goods.
I need your office to intervene immediately and sort out this issue.
Not only do I want demurrages for the delayed delivery, but a suitable compensation for inconveniencing me in these twelve days failing which I will have to move the consumer-court for justice.
Thanking You
Cindy Frederick’
From:
Peter Cage
Royal Paradise Hotel,
Elms Street,
Avenue Road,
New York
To:
Mr. Symonds Grace
Director,
Crystal Building and Construction Company,
New York
18th June, 2010
Ref: Complaint regarding the work carried out
Dear Mr. Grace,
Kindly refer to my letter dated 26th April 2010. I had sent a written complaint that the renovation work carried out in my hotel has not been finished in the stipulated period. The work in the kitchens has not been done according to the specification that was given. The work in the suites too has not been finished yet.
It has been causing me great worry and trouble as I have already fixed the date of the inauguration ceremony and the invitations have been sent. 80% of the bookings for the rooms have already been done.
The date was fixed after I got the assurance that the work will be completed in the given time.
In my previous letter, I had already brought this in your notice that still some amount of work is left. I was again promised that the work will be finished in the given time but it was not so.
I am, therefore, bringing in your notice that if the renovation is not complete in the stipulated period I will have to face a lot of hassles in postponing the inauguration date and also suffer losses as I will also have to cancel the bookings.
I hope that necessary steps will be taken to complete the work.
Thanking You,
Yours sincerely,
Peter Cage,
Manager.
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]]>You feel like complaining when you do not receive the things as per your desire. In businesses, people prefer to write a complaint letter when they feel disconnected towards a particular product or a company.
Some of the people are afraid to write a complaint letter because they don’t feel good to be argumentative. Understand, that in such a letter you don’t have to express your anger or show any kind of negativity. The complaint letter is a request for an adjustment and so write it accordingly.
In this letter, you can describe mistakes, errors or any kind of damage that you have faced in the past.
Today, businesses are expanding overseas to a greater extent. Hence, unintentional mistakes are bound to happen and so you must know the right way to deal with it. As a buyer, if you are suffering from the bad quality of services or any kind of financial loss, then you have the right to complaint.
The complaint letter is written in such a scenario to the serve the purpose of complaint. It is important for you to make use of the polite tone while writing a complaint letter.
When it comes to the complaint letter, here are the few things that you need to include:
Here are the few causes of drafting a complaint letter:
Goods not delivered properly
There can be many problems related to the delivered goods like they are defective, underweight, old-fashioned, unfinished etc. Buyer can claim to the seller, only when the delivered goods are not up to the mark or the wrong package has been delivered to you.
Wrong pricing details
Sometimes seller can make a mistake in preparing an invoice for the shipped goods. You can complain about the same by writing a complaint letter.
Improper packaging
Faulty product or improper packaging of the product can give you the reason to write a complaint letter.
Violation of terms and conditions
If the seller has violated any kind of terms and conditions, then you can get the valid reason to write such a letter.
Problem with insurance coverage
When it comes to insurance coverage, if it is not made as per your instructions then you can consider writing such a letter.
Whatever may be the reason for writing such a letter, but it is important for you to make use of decent and polite tone.
Different Reasons When Buyer Makes Complaint Against Seller
What is the good complaint letter? The good complaint letter is the one that does not show any kind of confrontation or aggression. However bad you may feel, but it is important to maintain good tone while writing such a letter. Here are the features of good complaint letter:
There are many types of complaint letters written in the business world but mainly these are divided in to two categories. These two categories are:
If there is any kind of routine mistake done by the seller, then you can write the complaint letter which falls in the routine category. The routine mistakes are those which can be quickly rectified in short time span.
For instance, if the quoted amount for a particular product is $30 but the amount charged by the supplier is $35, then such mistakes can be easily rectified.
The complaints which fall in the persuasive category are difficult to justify. The related seller may or may not pay attention to this kind of complaints.
For instance, you ordered a particular product for $30 but after placing an order you saw that the price has been reduced to $25. When you bring this to the notice of seller by writing a complaint letter, then the seller may or may not pay attention to it.
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