[Fix] - Android Error or Play Store Error 963

Abirame Dhevendran | 1978 Views | android | 06 Aug 2016

 

Recently Android Users are getting Error 936 on their smartphones whenever they try to Download or Update any app from Google Play store. To be very precise, The error message Reads *App Name* could not be downloaded due to an error (963). Before we see how to fix this error, It is the best idea to Understand the error and know what are the reasons for getting this error on your phone. Once you know the reasons, It becomes easier to Fix it. 

1. App Cache: Play Store app cache may be the Culprit.

2. SD Card: If the app is downloaded to SD Card you may see Play store error 963 on your phone.

3. Play Store Version: Updated Play Store version can also give you this error.                                               

3 Ways To Fix Play Store Error 963

Now that we have seen the reasons that can cause your phone to show this error, let\'s now learn how to Fix this Error 963 on your smartphone

1) Clear Apps Cache :

As Discussed above, your App Cache/data can cause this error too, So to Start with the solutions, let us first try and Clear the Cache of your Apps, Simply Perform Below Steps

  • Go to Settings > Apps > All
  • Select Play Store > Clear Cache & Data.
  • Select the app that was showing the error and Clear cache and data.

That is it, Now try and download the app again and see if the error Persists. If the Caches were the problem, your issue must be solved. If not, Keep reading.

2) Unmount SD Card :

Unmounting SD Card on your Phone might just help you to get rid of Play store error 963, What we are going to Do is, Unmount SD Card, then Try to Update/Download the app and lastly Remount SD Card.

Simply go to Settings > Storage > Unmount SD Card. Now try and download or update the app which was causing problems for you. 

Once you successfully Download the app without any error, Now its time to Remount SD Card by Navigating to Settings > Storage > Re-mount SD Card.

If the app which is giving you error is in SD Card, then you should first try to move it to Internal storage. To do so, Go to Settings > Apps > All > Select the App > Move to Internal Storage.

3) Downgrade Google play store :

There are chances that the Recent Google play Store update is causing this Error, There are every chance that the Updated Version of Google play store may have Compatibility Issues. So in this case, you will need to Uninstall the updates of play store.

Go to Settings > Apps > Uninstall Play Store Updates, Now Try and Download/update the app which was showing the error. This Method should most probably Solve the issue for many.

Just in rare case if none of the above works for you, and if you still get the error on your phone you can try Uninstall the App Completely or Even Uninstall Play Store and then Install it again by downloading from Trusted Sources.

You can even try and remove the email id attached to your Play Store account, Reboot your phone and again add the same Id and see if this fixes the issue. But do this only if the Principal Methods mentioned above fails to work for you.