What is the Gap Analysis ?
- Gap analysis is a business resource assessment tool enabling a company to compare its actual performance with its potential performance.
- It’s a formal Study of what business is doing today and can be conducted in different Prespectives, like.
- Organization (e.g., human resources).
- Business direction.
- Business processes.
- Information technology.
Gap analysis
- The three steps to follow the gap analysis,
- Analyze your current state
- Identify the ideal future state
- Bridge that gap
Analyze your current state
- Start your current state analysis can include qualitative information such as team processes/methodologies, and quantitative information, such as the number of sales calls made each week.
- In fact, your gap analysis process should evaluate everything you currently do so you get the “great image.”
Identify the ideal future state
- The gap analysis report should also include a column labeled “Future State,” which outlines the target condition the company wants to achieve.
- Like the current state, this section can be drafted in concrete, quantifiable terms, such as aiming to increase the number of fielded customer calls by a certain percentage within a specific time period; or in general terms, such as working toward a more inclusive office culture.
Bridge that gap
- This gap analysis report should list all the possible solutions that can be implemented to fill the gap between the current and future states.
- These objectives must be specific, directly speak to the factors listed in the gap description above, and be put in active and compelling terms.
- Next steps include hiring a certain number of additional employees to field customer calls; instituting a call volume reporting system to guarantee that there are enough employees to field calls; and launching specific office diversity programs and resources.