Customer Service Executive Sample Resume – The most important lesson I have learned to create a resume is that a resume is not a list of jobs, but a story. And in a Customer Service Executive Resume, you have to be patient, empathetic, and able to solve problems on the spot.
I recall that I assisted one of my friends to revise his resume to be a customer service job. This guy could have communicated with any person, and he dealt with difficult clients on a daily basis, yet his resume was a list of jobs. The instant we pointed out his success, such as “95% the first call: resolved the complaint, not returned to a call center, 95% of them were resolved the first call, 95% of them, etc.
Customer Service Executive Sample Resume
EDWARDS
Chennai, Tamil Nadu
Email: [email protected]
CAREER OBJECTIVE
7 years’ experience in Customer Relationship Management, Quality Checking& Team Handling
EDUCATION
Course (Stream)/ Examination | Institution/University/School | Year of Passing | Performance |
| BCA | Madras University – Chennai, Tamil Nadu | 2004 | 70% |
| HSC | A.E.M Higher Secondary School | 2001 | 74% |
| SSLC | Daniel Higher Secondary School | 1999 | 70% |
WORK EXPERIENCE
Senior Customer Service Executive
L&T Asset Management Company – Chennai, Tamil Nadu – May 2015 to January 2016
Job responsibilities:
- Team of 26 members were reporting – Sole responsibility of team handling
- Application tool access for the analyst are supported.
- Daily MIS reports are reviewed and individual attention is suggested.
- Monthly KYC checklist been prepared to ensure that the KYC processed at ISC are registered without any remarks.
- KPI review is the primary role, team shift is monitored to ensure the team members are comfortable.
- Conducting various quiz on the process updates and reviewed.
- Fund Accounting – Daily liabilities are reported.
M22 – Individual contributor
Hewlett Packard – August 2010 to December 2013
Job responsibilities:
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Quality Assurance of OMM Audit SPOC for the project
- KPI and SLA Review SPOC for the project
- Identifying resource needed and assigning individual responsibilities.
- Managing day-to-day operational aspects.
Senior Processing Officer
Hewlett Packard – April 2005 to May 2010
Job responsibilities:
- Developing and executing competitive plans to maximize the output of the team.
- Prepares employees for assignments by establishing and conducting orientation and training programs
ADDITIONAL INFORMATION
- Diploma in Computer Applications
- Operating System (Ms-Dos& Windows 9X)
- Language – Basic
- Application Packages – Fox pro, M.S.Office
Conclusion:
A Customer Service Executive Sample Resume is not just a list of workplaces, but an evidence that you can relate to people, solve their problems, and represent the values of a company. It is not advisable to simply imitate the generic templates but tailor it to your actual accomplishments.
Regardless of the nature of the call center, retail job, IT helpdesk, or hospitality position you are seeking, the resume must be customer-first, problem-solving-professional.
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