IT director resume

Assistant Director Resume Sample

Joseph
E-mail Id: josephXXXXXX@gmail.com
Contact No: 2025********

Career Objective

To determine a resourceful position which utilizes my skills and provides me new knowledge and experience.

Career Summary

  • Excellent in business and creative support function.
  • Proactively carrying out a range of support services including creative services, translation program management, event management, survey and webcast support.
  • Skilled in building and growing services in multiple locations within USA.
  • Proficient in building good customer relationships

Personal Qualities

  • Profit center approach for resolving business situations.
  • Leadership and team building skills.
  • People development through empowerment and goal sharing.
  • Project planning and management skills.
  • Excellent communication skills.

Key Responsibilities Handled

  • Work closely with the Head to develop strategies and to identify potential opportunities to grow the team in size and service.
  • Managing and growing the services across multiple locations based on customer demands
  • Managing the matters related to administration/ finance, and hiring right talents.
  • Setting goals and objectives and being responsible for the success of that organization.
  • Looking after the well being of all the employees in different locations
  • Actively participate in various meetings, negotiations and various forums.
  • Analyze services given to ensure efficiency in costs and utilization.
  • Prioritize the leads / opportunity based on the GSS capacity utilization and firm’s business impact.
  • Enhance service delivery through frequent interaction with the end user and (or) business sponsors.
  • Understand the process gaps and propose preventive / corrective action where appropriate.
  • Understand the volume of business in each services to plan and build capacity as adequate.
  • Validating effective data management and reporting.
  • Promote and drive robust quality methodologies, ensuring total quality management.
  • Optimal resource planning and management
  • Ensuring SLAs are met by aligning to the Client SOW which includes Quality management, TAT, Queue time, cycle time, throughput etc.
  • Formulating & implementing internal reporting systems for monitoring quality, process improvement, financial analysis & effective cost planning.
  • Capacity Planning: Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines.
  • Monitor performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
  • Monitor performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
  • Raising Hiring Requisitions & Conducting Interviews.
  • Client Servicing: Liaising with the Clients, conduct Monthly/Quarterly Business reviews, Value added services, carry out customer satisfaction surveys etc.
  • Forecast and budget targets in liaison with the sales team.
  • Carrying out performance reviews for the team based on organizational goals, individual performance and self-development leading to growth opportunities, movements and recognition.

Employers

  • Working as Assistant Director in XXXX Creative Services in Mar12 till date.
  • Worked as Operations Manager in XXX Pvt. Ltd. from Oct 07 – Feb’12.
  • Worked as Team Supervisor in XXX Ltd. from Jan 02- Sept’ 07.

Academia

  • Bachelor of Corporate Secretary ship from XXX University.
  • Intermediate from College.
  • High school from XXXX College.

Personal Details

  • Date of Birth: 20/03/1989
  • Languages Known: Spanish, English & Chinese
  • Address: XXXXXX