Customer Service Resume

Customer Service Executive Sample Resume

EDWARDS

Chennai, Tamil Nadu
Email: edwards@gmail.com


CAREER OBJECTIVE

7 years’ experience in Customer Relationship Management, Quality Checking& Team Handling

EDUCATION
Course (Stream)/ Examination
Institution/University/School
Year of Passing
Performance
BCA Madras University – Chennai, Tamil Nadu 2004 70%
HSC A.E.M Higher Secondary School 2001 74%
SSLC Daniel Higher Secondary School

1999

70%

WORK EXPERIENCE
Senior Customer Service Executive

L&T Asset Management Company – Chennai, Tamil Nadu – May 2015 to January 2016

Job responsibilities:

  • Team of 26 members were reporting – Sole responsibility of team handling
  • Application tool access for the analyst are supported.
  • Daily MIS reports are reviewed and individual attention is suggested.
  • Monthly KYC checklist been prepared to ensure that the KYC processed at ISC are registered without any remarks.
  • KPI review is the primary role, team shift is monitored to ensure the team members are comfortable.
  • Conducting various quiz on the process updates and reviewed.
  • Fund Accounting – Daily liabilities are reported.
M22 – Individual contributor

Hewlett Packard – August 2010 to December 2013

Job responsibilities:

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Quality Assurance of OMM Audit SPOC for the project
  • KPI and SLA Review SPOC for the project
  • Identifying resource needed and assigning individual responsibilities.
  • Managing day-to-day operational aspects.
Senior Processing Officer

Hewlett Packard РApril 2005 to May 2010

Job responsibilities:

  • Developing and executing competitive plans to maximize the output of the team.
  • Prepares employees for assignments by establishing and conducting orientation and training programs
ADDITIONAL INFORMATION
  • Diploma in Computer Applications
  • Operating System (Ms-Dos& Windows 9X)
  • Language – Basic
  • Application Packages – Fox pro, M.S.Office