Desktop Support Engineer Resume Samples – Need to begin or expand your job search as a Desktop Support Engineer? Â That resume is the first step in letting recruiters see that you are the correct individual. Employers in the IT support industry seek out candidates capable of troubleshooting, maintaining, and resolving system-related problems within a limited period of time and ensuring the end-users remain satisfied.
Table Of Content
Desktop Support Engineer Resume Samples
Name: John Smith
EMail Id: [email protected]
Contact No: 123456789
Address: Chennai
CAREER OBJECTIVE
Possessing 1 year of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP, 2003, 2008, Windows 7.
EDUCATION
Course (Stream)/ Examination | Institution/University/School | Year of Passing | Performance |
| BE in CSE | Anna university – Chennai, Tamil Nadu | 2011 | 80% |
| HSC | Vikkaas Higher Secondary School | 1997 | 84% |
| SSLC | Vetri Vikkaas Higher Secondary School | 1995 | 80% |
SKILLS
- Microsoft Excel
- myob (1 year)
WORK EXPERIENCE
Desktop Support Engineer
Global institute of Technology Chennai – May 2016 to May 2017
Job Responsibilities:
- Administrating and troubleshooting 2003 server (workgroup model)
- Responsible to monitor whether all the components are available for successful communication.
- Managing user accounts and giving share & security level permissions
- Responsible for configuring & troubleshooting SWITCHES.
- Configuring User Rights to files, Directories and Network based Printer.
- Good Knowledge in installing and configuring Project Oriented software’s.
- Installing, configuring and troubleshooting network printer.
- Call logging with different vendor and fixing the hardware issue.
- Installing McAfee antivirus and configuring them through McAfee EPO 4.0.
- Knowledge on DNS, DHCP Server and Active Directory
- Basic level network troubleshooting like APIPPA IP issue.
ADDITIONAL INFORMATION
- Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.
- Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
- Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe,e-mail, Internet, WLAN and local-area network access problems.
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
STRENGTHS
- Able to work independently and within a team-spirited environment.
- Attention to details with a desire to create high quality products.
- Strong presentation skills.
- Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.,
- Groups customers by keywords for profiling, sales and marketing campaigns, training.
- Supports multi-message campings via e-mail, mail etc.
DECLARATION
I hereby declare that all the information given above are true to the best of my knowledge and belief.
Date:
Place:
Conclusion:
Desktop Support Engineer Resume Samples – An effective Desktop Support Engineer resume is not a catalog of abilities, but evidence that you will be able to manage IT problems in stressful scenarios. By demonstrating your technical skills, credentials, and troubleshooting capabilities, you will emerge as a reliable support professional. It is important to remember that recruiters seek an individual who is able to ensure that systems run and people are satisfied, so ensure that your resume reflects just that.
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