Engineer Resume Support Engineer Resume

Desktop Support Engineer Resume Samples

Name: John Smith
EMail Id: [email protected]
Contact No: 123456789
Address: Chennai


Possessing 1 year of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP, 2003, 2008, Windows 7.

Course (Stream)/ Examination
Year of Passing
BE in CSE Anna university – Chennai, Tamil Nadu 2011 80%
HSC Vikkaas Higher Secondary School 1997 84%
SSLC Vetri Vikkaas Higher Secondary School



  • Microsoft Excel
  • myob (1 year)
Desktop Support Engineer

Global institute of Technology Chennai – May 2016 to May 2017

Job Responsibilities:

  • Administrating and troubleshooting 2003 server (workgroup model)
  • Responsible to monitor whether all the components are available for successful communication.
  • Managing user accounts and giving share & security level permissions
  • Responsible for configuring & troubleshooting SWITCHES.
  • Configuring User Rights to files, Directories and Network based Printer.
  • Good Knowledge in installing and configuring Project Oriented software’s.
  • Installing, configuring and troubleshooting network printer.
  • Call logging with different vendor and fixing the hardware issue.
  • Installing McAfee antivirus and configuring them through McAfee EPO 4.0.
  • Knowledge on DNS, DHCP Server and Active Directory
  • Basic level network troubleshooting like APIPPA IP issue.
  • Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.
  • Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
  • Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe,e-mail, Internet, WLAN and local-area network access problems.
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
  • Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
  • Able to work independently and within a team-spirited environment.
  • Attention to details with a desire to create high quality products.
  • Strong presentation skills.
  • Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.,
  • Groups customers by keywords for profiling, sales and marketing campaigns, training.
  • Supports multi-message campings via e-mail, mail etc.

I hereby declare that all the information given above are true to the best of my knowledge and belief.


How to Prepare Resume for First Job