Are you looking for a professionally written Deputy Manager resume that reflects real leadership experience, operational expertise, and cross-functional coordination? This resume example is built around a Deputy Manager with over 5 years of experience in managing teams, streamlining processes, and delivering results across departments.
Whether you’re applying in operations, administration, finance, sales, or IT, this resume format showcases your ability to handle team leadership, project execution, and business strategy at a mid-senior level. It highlights key skills like resource planning, conflict resolution, budgeting, and performance management—exactly what employers expect from a Deputy Manager role.
Unlike generic templates, this Deputy Manager resume sample is designed to reflect actual day-to-day responsibilities and tools—such as ERP systems, Excel dashboards, CRM platforms, and team management software. If you’re serious about landing a Deputy Manager position in 2025, this resume gives you the structure and language to present your career with confidence.
MICHELLE
Kanchipuram, Tamil Nadu
[email protected]
91-9XXXXXXXXX
PROFESSIONAL SUMMARY
- 18+ years of experience in Retail Banking Operations, Account Management, and Customer Relationship Management
- Specialties include Cash Management, Trade Finance, Loans, and Compliance.
- I have a proven ability to develop client relationships, increase loan and investment portfolios and grow revenue.
- Experienced in team leadership, customer service and compliance.
CORE COMPETENCIES
- Relationship Management
- Portfolio Management
- Sales Operations
- Business Development
- Workflow Management
- Customer Service Excellence
- Team Leadership
- Audit & Compliance
WORK EXPERIENCE
ICICI Bank Ltd – Privilege Banker
Dec 2006 – Dec 2008 | Mumbai
- Provided high-value banking services by actively resolving client issues and leading staff to maintain high standards.
- Created an environment of service excellence thereby enhancing productivity, effectiveness, and customer satisfaction.
- Encouraged Casa cross-selling and right sized lending of Jewel Loans, Auto Loans, Home Loans, and Personal Loans resulting in a 15% increase in profitability.
- Assembled and imposed professionalism on client portfolio, assured compliance to KYC and regulatory requirements.
- Monitored the account holders proactively and had clients to open accounts increasing the branch CASA balance by 20% within a one-year timeframe.
Hutchison Essar Ltd – Customer Service Executive
Aug 2004 – Dec 2006 | Mumbai
- Actively resolved customer complaints in the CRM system within the defined SLA/TAT, improving customer satisfaction rankings by 25%.
- Assessed and reported postpaid customers outstanding exposure on billed/unbilled outstanding, achieving quicker collections and minimising bad debt exposure.
- Improved processes and reduced processing errors in barring and unbarring, credit limit and segmentation processes by 30%.
- Collaborated with corporate and nodal offices on billing and credit escalations that ensured 95% of escalated cases were resolved within 14 days.
- Completed daily and monthly audits, ensuring 100% compliance with company policy.
Franchisee of Standard Chartered / ANZ Grindlays Bank – Team Manager
Aug 2000 – Aug 2004 | Mumbai
- Designed, directed and motivated a 15-person telesales and sales team for the Mileage cash overdraft product that regularly achieved 120% of the sales target.
- Performance management related to reviewing credit files, approving/disbursing loans and updating MIS reports for smooth lending operations.
- Developed and delivered product and compliance training across Mumbai that improved performance of the sales team by 35%.
- Reconciled national collection discrepancies and accounts leading to a decline in open loan disputes by 40%.
- Improved operating processes ensuring effective teamwork between sales and operations.
EDUCATION
- B.Sc. Chemistry – Mumbai University, 1998
- HSC (Class XII) – R.D National College, 1995
- SSC (Class X) – St Charles High School, 1993
TECHNICAL & BANKING SYSTEM SKILLS
- Banking Systems: Icore, FCRM, Iview, Loans Finone
- Productivity Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Applications, Windows OS
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That’s a complete, real-world Deputy Manager resume—tailored for today’s competitive mid-level management job market. Whether you’re currently in a supervisory role or aiming to step up into leadership, this Deputy Manager CV format helps you highlight the strategic and operational strengths employers are looking for.
Don’t stop here—customise this resume for Deputy Manager role by adding your own achievements, KPIs, and domain-specific experience, whether it’s in operations, sales, HR, finance, or IT. Update the skills section with tools you’ve used—like ERP software, project trackers, or team management systems—and align it with the job descriptions you’re targeting.
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