Risk Manager Resume

Risk Analyst Resume Samples

ROBERTS

Chennai, Tamil Nadu | roberts@gmail.com | 555-5555-55


CAREER SUMMARY
  • A well-rounded individual with a strong commitment and self-motivated person with proven analytical, communication, creative and interpersonal skills.
  • Aiming at attaining a position of responsibility that will allow making decisions & exerting significant influence on major issues in the field of expertise
WORK EXPERIENCE
1.) Risk Manager

E-billing Solutions Pvt Ltd – Chennai, Tamil Nadu – April 2016 to Present

Roles Played:

  • Fraud Investigations & Analysis
  • Client Service & Support
  • Chargeback Analysis
  • KYC & Underwriting Process
  • Merchant Monitoring
  • Strong Interpersonal Skills
  • Team Management
  • R&D – Acquiring Business
2.) Consumer Fraud Analyst

GROUPON – August 2013 to August 2015

Roles Played:

  • Ensuring the Quality parameters are set properly on the currently provided tools like Commerce Interface (CI)
  • Conducting Quality programs for Consumer Fraud role as this made the team members to maintain and do the work on a more progressive way.
  • Identifying the major fraudulent activities and trended most of the frequent fraudster who have been continuously made fraud activities across the globe.
  • Expertise in the risk analyst stream on identifying the major fraudulent activities in all the regions.
  • Identifying most of the RAF (Refer A Friend) fraudsters to define about the referral fraud behaviors.
3.) Sr. Consultant, Technical Support Executive

Sutherland Global Services – April 2012 to July 2013

Roles Played:

  • Handling incoming chats and taking the remote control of the customer’s computer and helping them with the installation of different AVG products.
  • In case of issues that can be handled only by the Tier 2, escalating them appropriately
4.) Sr. Consultant, Sr. Customer Service Executive

Sutherland Global Services – Chennai, Tamil Nadu – January 2008 to April 2012

Roles Played:

  • Has been an excellent team player in handling the calls and chats and e-mails.
  • Training the new team members and help them in barging the calls.
  • Handled reports for the AHT which is a Primary metric.
  • Handled the break timings.
  • Played the role of a Support function when in need.

Achievements:

  • Had achieved the Platinum Tenure Award for successful completion of 3 years.
EDUCATION
  • B.Tech in CSIT J.N.T.U University
  • H.S.C Maths, Physics and Chemistry From Board of Intermediate Education
  • S.S.L.C in Education From Board of Secondary School – Hyderabad, Andhra Pradesh
SUMMARY OF SKILLS
  • An accomplished Fraud Analyst with splendid experience acquired in Fraud Detection, which then to Cancelling & Refunding the Fraudulent purchases, Handling Chargebacks and Defending them.
  • Strong background in customer service with CSat and Quality to achieve projects implementation within agreed time/cost parameters.
  • Always stood on the top in achieving metrics with the elaborative approach while trying to solve issues.