Risk Manager Resume

Risk Manager Resume Samples

THOMPSON

Chennai, Tamil Nadu
Email: thompson@gmail.com

OBJECTIVE

A well-rounded individual with a strong commitment and self-motivated person with proven analytical, communication, creative and interpersonal skills. Aiming at attaining a position of responsibility that will allow making decisions & exerting significant influence on major issues in the field of expertise.

WORK EXPERIENCE

Risk Manager
E-billing Solutions Pvt Ltd – Chennai, Tamil Nadu – April 2016 to Present

  • Fraud Investigations & Analysis
  • Client Service & Support
  • Chargeback Analysis
  • KYC & Underwriting Process
  • Merchant Monitoring
  • Strong Interpersonal Skills
  • Team Management
  • R&D – Acquiring Business

Consumer Fraud Analyst
GROUPON – August 2013 to August 2015

  • Worked with all High, Medium, Low categorized attributes (mistakes or errors) made by other members in the team.
  • Involved in categorizing the errors depending on the weightage of the impact that may/can lead false operation of Fraud Team.
  • Handled Fraud reports and Live Monitoring reports along with CI (Commerce Interface)
  • I have been continuously trending the activities and behavior with objective oriented.
  • With good interpersonal skill I have handled team level discussions about prioritizing and allocation.

Sr. Consultant, Technical Support Executive
Sutherland Global Services – April 2012 to July 2013

  • Handling incoming chats and taking the remote control of the customer’s computer and helping them with the installation of different AVG products.
  • In case of issues that can be handled only by the Tier 2, escalating them appropriately.

Sr. Consultant, Sr. Customer Service Executive
Sutherland Global Services – Chennai, Tamil Nadu – January 2008 to April 2012

  • Handling incoming chats and e-mails and calls (when the call flow is high) for Canadian Customers for Residential telephone billing and helping them with the online issues on their account.

Roles & Responsibilities:

  1. Has been an excellent team player in handling the calls and chats and e-mails.
  2. Training the new team members and help them in barging the calls.
  3. Handled the break timings.
  4. Played the role of a Support function when in need.
ACHIEVEMENTS
  • Was a continuous Quality Topper.
  • Had achieved the Bravo Classic Call and Bravo Rookie award for the best performances as a fresher and as a tenured.
EDUCATION
  • B.Tech in CSIT J.N.T.U University
  • H.S.C (Maths, Physics and Chemistry ) in Board of Intermediate Education
  • S.S.L.C in Board of Secondary School – Hyderabad, Andhra Pradesh
ADDITIONAL INFORMATION

Summary Of Skills:

  • An accomplished Fraud Analyst with splendid experience acquired in Fraud Detection, which then to Cancelling & Refunding the Fraudulent purchases, Handling Chargebacks and Defending them.
  • Strong background in customer service with CSat and Quality to achieve projects implementation within agreed time/cost parameters.
  • Always stood on the top in achieving metrics with the elaborative approach while trying to solve issues.
  • Multitasking skills.

Core Competencies:

  • Team Management
  • Customer Support
  • Cost Optimization
  • Reporting & Documentation
  • Process Enhancement
  • Efficiency Improvements
  • Client Service
  • Strong Interpersonal Skills.