Senior Support Analyst Resume

Senior Support Analyst Resume Samples

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CAREER OBJECTIVE:

Senior support analyst is a highly technical and specialized position. This position deals with fixing application and system problems for businesses. A great resume objective will highlight that we possess the required knowledge, education, skills and experience to excel in such a position.

PROFESSIONAL EXPERIENCE:

Information Technology professional with rich hands of 5.1 years’ experience

  • Have Certification in MongoDB for Developers.
  • Currently designated as Senior Support Analystat Standard Chartered GBS.
  • Roles played:Oracle SQL, PL/SQLConcepts, UNIX Support, SQL Server Developer
  • Good experience in L2 production support, MonitoringandScheduling Jobs in the IT industry
  • Good experience in UNIX, Linux Commands, Shell Scripting, CRONTAB, Control-M, ITRS Geneos and Autosys
  • Good knowledge in Oracle architecture Concepts
  • Identify and drive improvement and automation opportunities within the support process and applications
  • Contribute to knowledge building of the team by finding and documenting best practices
  • Having good knowledge to ITIL (Information Technology Infrastructure Library) process
  • Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management
  • Able to motivate and co-ordinate a team of people to ensure service levels are met
  • Team player, quick learner with good communication, interpersonal and time management skills, highly organized with attention to details
  • Work experience in 24×7 Production environments

1.) Senior Support Analyst:

Standard chartered gbs pvt ltd – Chennai, Tamil Nadu – August 2016 to Present.

Roles and Responsibilities:

  • Responsible for individual module deliverables.
  • Good knowledge of new systems and applications as needed and determined how they integrate with specific operational job functions and operational business processes for a specific client environment.
  • Demonstrate a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services
  • Ensures adherence to prescribed SLA’s in delivering the services.
  • Adhere to Policies & Procedures and work to achieve individual and team goals
  • Protect confidential and sensitive information and materials while observing strict compliance to licensing,
  • copyright and trademark legislation
  • Demonstrate competent technical skill set & hands on technical support experience
  • Ability to multi-task and prioritize while being able to manage commitments / deliverables
  • Ability to work under tight deadlines and deliver business results.
  • Must possess Excellent Communication skills / high energy and confidence

Technologies and Tools used:

  • Database: Oracle 10g, SQL Server 2005
  • Servers: Linux, and UNIX (Sun Solaris 10)
  • Other Tools: JIRA (for handling customer tickets), RunDeck, Putty, Winscp, PSFTP.

2.) UNIX server management:

Standard Chartered Gbs Pvt Ltd – July 2016 to Present July 2016- Present.

Roles and Responsibilities:

  • Identify and drive improvement and automation opportunities within the support process and applications.
  • Well experience Change Management, Supported in major application related changes.
  • Single handedly handled major issue in a module and supported in Data migration.
  • Contribute to knowledge building of the team by finding and documenting best practices.
  • Involvement in ITRS tool to monitor all types of servers in single window for proactively preventing the production issues.
  • Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management.
  • Experience in import/export the DB Dumps in oracle database using KIOSK DB tool
  • Responsible for module deliverables.
  • Ensures adherence to prescribed SLA’s in delivering the services.
  • Resolving Technical issues during onsite deployment.
  • Have maintained the operational documentation, KEDB along with the mandatory checklists.

Technologies and Tools used:

  • Database: Oracle 10g, SQL Server 2005
  • Servers: Linux and UNIX (Sun Solaris 10)
  • Other Tools: BMC Remedy, KIOSK, Smart Patch, ITRS Geneos, Putty, inscp

3.) Business Trainee

HCL Technologies – May 2015 to July 2016

4.) Software Engineer

Jaze Networks – October 2012 to May 2015

5.) Knowledge on UNIX server management:

Jaze Networks – October 2012 to May 2015
Customer support application Oct 2012 – May 2015

  • Developed the backend for an application using SQL server to load the customer usage data.
  • Knowledge on UNIX server management.
  • RADIUS servers would use AAA protocol. AAA protocol is Authentication, Authorization and Accounting. Configured different brands (CISCO, Aruba, RUCKUS, FORTINET, etc) of access points that would communicate with AAA protocol.
  • The product Jaze Access manager 1000 is given as a virtual appliance which would be deployed in VMWARE ESXI. Had been involved in deploying numerous virtual appliances.
  • Basic Network Knowledge – Have been involved in deploying Jaze access manager in colleges and hospitals and was able to deploy it in various network topologies.
  • Customer facing capabilities with strong communication skills.
  • Capacity to understand requirements and advice best practices to customers.
  • Laid out a process in one of the project for all sort of operations.
EDUCATIONAL QUALIFICATIONS:
Course (Stream)/ Examination
Institution/University/School
Year of Passing
Performance
B.E in Computer Science SSN College of Engineering 2010 91%
HSC Vetri Vikkaas Higher Secondary School 2006 84%
SSLC Vetri Vikkaas Higher Secondary School

2004

80%

INTERESTS & ACTIVITIES:
  • SQL (5 years), UNIX (5 years),
  • VMWARE (2 years),
  • LINUX (2 years),
  • ORACLE (2 years)
ADDITIONAL INFORMATION:
  • Operating Systems: Linux (centos, Ubuntu and FreeBSD)
  • Database’s: Mysql, MongoDB.
  • Platform: Embedded hardware, Virtual serversand AWS cloud servers.
  • Programming: Oracle SQL, PL/SQL, Unix Shell scripting, PHP, UNLANG.
  • Other tools: Github, icinga, radius (AAA), VMWARE, Winscp and putty.
PERSONAL VITAE:

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