Support Engineer Resume Technical Support Resume

Senior Technical Support Resume Samples

James,

Contact No : 9967285554,
E-mail : james@gmail.com,
Present Address : Chennai.


ABOUT MYSELF:

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment

EDUCATIONAL QUALIFICATION:
Course (Stream)/ Examination
Institution/University/School
Year of Passing
Performance
BE in EIE Arunai Engineering College 2006 90%
HSC St. Mary’s Matric HSS 2002 84%
SSLC Vetri  Higher Secondary School

2000

80%

SKILLS:
  • AIX (Less than 1 year)
  • CITRIX (Less than 1 year)
  • Infrastructure Management (Less than 1 year)
  • Service Center (4 years)
  • Tivoli (4 years)
WORK EXPERIENCE:
System Operations Lead Specialist

IBM India Pvt. Limited – June 2008 to June 2012

Roles and responsibilities:

  • Supporting the Systems Management Processes specific to their customer requirements.
  • Backup and Application batch monitoring and Scheduling:
  • Monitoring and Scheduling complex Batch jobs on production environment.
  • Define job streams, jobs, dependencies and calendars using TWS/Control-M.
  • Investigate Carry Forward Schedules and follow up with Operations and/or customer
  • Responding perfectly for Problem tickets and Change tickets raised
  • Scheduling the inbound and outbound jobs based on the request
  • Attending account meeting and act accordingly
  • Clarifying the requests call and Providing technical support to users
  • Customization and maintenance of Calendars
  • Provide 24×7 on call support
  • Review the daily utilities for normal execution
  • Provide support on the Week end and Month end outages.
ADDITIONAL INFORMATION:

Skill Set:

  • Operating Systems: Windows 2003 Server, UNIX
  • IT Infrastructure management: ITIL, AIX, TWS, IBM Tivoli Monitoring 6.1 from a reputed IBM approved IT Infrastructure learning center.
  • Other software using for project: CITRIX, Lotus Notes, Putty.
  • Ticketing Tools: HP Service Center, Maximo, Manage Now, IMPACT.

Infrastructure Management Specialised Training:

  • Networking Concepts
  • Windows 2003 Server basics & basic level System Administration
  • Unix basics & AIX 5.3 basic level System Administration
  • ITIL Basics
PERSONAL PROFILE:

Father’s Name :
Address :
Date of Birth :
Marital Status :
Languages Known :
Hobbies :
Nationality :

DECLARATION:

I do hereby declare that the above information is true to the best of my knowledge.