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RICHARD

Chennai, Tamil Nadu
Email: richard284@gmail.com


PROFILE SUMMARY
  • Experienced in ownership for my own Business center. Knows to handle all the business related works individually.
  • Experience in client communication, system and data analysis and functional business specification in the previous sectors
  • Excellent written and oral communication skills, interpersonal skills and a committed team Player.
  • Very flexible in working as well as extended office hours to complete tasks within timelines.
  • Willing to work as a key player in an innovative environment, which will help to explore fully and realize potential.
  • Key areas of strength include ability to learn new technologies quickly and to easily adapt to new environments.
WORK EXPERIENCE
Accountant

DIWA NETPARK – Chennai, Tamil Nadu – 2012 to Present

Business Details:

Diwa NetPark was started in 2012. We have started this center in our area as there are very less number of browsing centers at that time. Works that are done at our center are as below

  • Browsing, Scanning, Xerox
  • Color Printouts, Designing, Photoshop
  • Online Ticket Booking (Bus, Train, Flight, Movies)
  • Video Editing, Spiral Binding
  • DTP work
  • Online Bill Payments
  • Bike Insurance

Role and Responsibilities:

  • Worked very hard and meets the customer satisfaction up to their levels.
  • By seeing my dedication in my work there are many regular customers for our center.
  • Except Sunday all other days from 9 AM to 9 PM center is running.
  • Maintaining all the customer records who browse daily as per Government rules.
Customer Service Associate

First Source Solutions Limited – Mumbai, Maharashtra – 2010 to 2012

Business Details:

  • First source Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India.
  • First source provides customized business process management to customers in the banking and financial services, customer services, telecom and media, and healthcare sectors.
  • Its clients include Fortune 500 financial services, telecommunications and healthcare companies.
  • Our work is voice process for Airtel private ltd for postpaid departments.
  • We will handle all the calls related to Postpaid.

Role and Responsibilities:

  • Assigning Daily tasks to Team members
  • Tracking the workload and sharing the same with Manager daily
  • Attending Difficult calls
  • Received appreciation from Client and Business.
  • Received ‘Best Performance Award’ for continuous 6 months
Sales Executive

HSBC – 2007 to 2010

Business Details:

  • HSBC Holdings plc is a British multinational banking and financial services holding company, tracing its origin to a hong in Hong Kong.
  • It is the world’s seventh largest bank by total assets and the largest in Europe with total assets of US$2.374 trillion (as of December 2016).
  • Under Credit Card Sectar, I was working as a sales executive.
  • My Duty is to give awareness about the credit card benefits to the customers and make them our bank customers.

Role and Responsibilities:

  • Accompolised all the targets given by the firm before the timeline each month
  • Covered as many customers and make them HSBC credit card holders
  • Worked Day and Night to introduce many new customers to the Bank.
EDUCATION
Course (Stream)/ Examination
Institution/University/School
Year of Passing
Performance
Bachelor of Computer Application in Computer Application TAMILNADU OPEN UNIVERSITY – Chennai, Tamil Nadu 2012 70%
Diplamo C.S.I Rural community college 2007 74%
SSLC INDUSTRIAL TRAINING SCHOOL – Chennai, Tamil Nadu

2005

60%