Director Of Operations Resume

Director Of Operations Resume Samples

Name:WALKER
EMail-Id:walker@gmail.com
Contact No:9854658210
Address:Chennai


CAREER SUMMARY
  • Senior management professional specialising in directing initiatives and strategies for excellence in enterprise
  • IT infrastructure, operations, program management, service delivery, and information security.
  • Over 17+ years of experience in the IT industry in India and abroad, with demonstrated record of capitalising on emerging technology trends to maximise operational and cost efficiency in heterogeneous environments.
  • Expertise in establishing reliable business continuity and disaster recovery infrastructure, handling data centre architecture, and optimising resource utilisation.
  • Adept at building and leading distributed teams and managing global stakeholders and clients.
WORK EXPERIENCE
Director – Operations

FreshCamp Pvt Ltd – April 2017 to Present

  • FreshCamp enables Seamless & Effective Corporate Transformation for IT Freshers and focuses on Freshers in evaluating and assisting them for Corporate world.
  • Launched a new Business Delivery FreshDATAS -Delivering DMaaS (Data Management as a Service) and Infra Support and Application Support Services
Head – Network and Security Operations Centre

RISK MANAGEMENT SOLUTIONS INDIA – New Delhi, Delhi – January 2014 to March 2017

  • Established a 24x7x365 Command Centre with support teams in India to monitor critical systems, networks and applications and handle resolution of issues (levels 1, 2 and 3)
  • Handled transition of L3 and architecture processes from the UK and USA and provided support for migration of Service Now
  • Achieved compliance with SLAs up to 99.5%+ and ticket resolution up to 90%+; reduced number of open tickets and change-related errors in close coordination with stakeholders
  • Implemented and strengthened control within the ITIL framework, ensuring alignment of services with business needs, which helped to exceed targets for operational excellence
  • Devised and executed strategies for the NOC and SOC models and established the Security Incident response plan
Service Delivery Manager & IT Infrastructure Head

HCL INSURANCE BPO SERVICES – Begun, Rajasthan – July 2010 to January 2014

  • Ensured excellence in service delivery and portfolio management, added to the bottom line and improved productivity with IT optimisation measures begun in 2010-11
  • Reduced actuals from USD 5.4 million to USD 4.2 million over 1 year and further to USD 3.6 million in 2012-13 and to USD 3.35 million in 2013-14
  • Brought down R&M costs and reduced OPEX by more than 17% YoY while achieving KPIs and stringent SLAs up to 99.5+%
  • Cut down resource requirements by 48% over 2 years with the shared support model Project Management
  • Proposed and managed virtualisation of Wintel infrastructure and implementation of the VDI environment in a phased manner.
IT Infrastructure Service Delivery / Manager / Deputy Manager

HCL AMERICA, INC – July 2007 to July 2010

  • Provides consulting and IT services in North America in the areas of CRM, ERP, SCM, IT infrastructure, and business process outsourcing.
  • IT Infrastructure Service Delivery / Manager / Deputy Manager – Network, Security and Server
  • Provided consultancy services and handled planning, development and delivery of enterprise infrastructure solutions for a distributed and large-scale data centre (heterogeneous environment) for the client, General Dynamics Itronix Corporation of USA, across 3 sites in the country.
  • Coordinated with vendors and managed negotiations.
Project Lead / Senior Software Engineer / Software Engineer / ASE

HCL TECHNOLOGIES LIMITED – 1997 to 2003

  • Managed IT infrastructure, enterprise network design and implementation, and information security planning for the division centre in India and data centres in Singapore and Malaysia with a team of system administrators
EDUCATION
  • Master of Science in Information Technology Bharathidasan University in 2003
  • Bachelor of Business Administration in Business Administration University of Madras in 1996
SKILLS
  • ITIL
  • Program Management
  • Infrastructure – Windows
  • Network and Security