Manager Resume

Senior Manager Resume Sample

 CHARLES

Chennai, Tamil Nadu | charles@gmail.com | 555-5555-55


CAREER SUMMARY
  • With relevant experience 5+ years in testing area like ATM’S Test Case Preparation and Test Execution for Devices.
  • Remaining experience 13+ years in Operations of ATMs, Kiosk, OCE & Datacard Printers/ Outsourcing
  • Projects with relevant exposure to Service Delivery, Operations, Technical support and Business Development.
  • Handled CITIBANK Global CAT projects and involved ATM’S Test Case Preparation and Test Execution for Devices.
WORK EXPERIENCE
1.) Sr. Manager

AGS Transact Technologies Ltd – Chennai, Tamil Nadu – January 2015 to Present

Responsibility:

  • ATM’s Test Case Preparation and Test Execution for Devices.
  • Domain knowledge in Cards and Acquiring
  • Establishing testing level agreements with business units & Schedules associated with projects and submitting the effective delivery opinions.
  • Looking after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of all Wincor ATMs
  • Assuring the adherence to Service Level Agreements signed with the customers and checked the service levels in real time at regular intervals based on predetermined metrics
2.) Technical Support

Gemalto Middle East – Dubai, AE – April 2012 to December 2014

Responsibility:

  • Looked after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of Vision Box ID Card Dispenser Kiosk Machines & Datacard CP80 Plus ID Card Printers
  • Administration, Maintenance, Configuration and Troubleshooting of all Dell & HP desktops & servers.
  • Performing System and software upgrades by installing appropriate service packs for operating systems and anti-virus time to time.
  • Creating users, groups and assigning permissions.
  • Managing services like DHCP, WINS & DNS Servers.
  • Configuring and Maintaining RAID Fault Tolerance of systems.
  • Attended periodic meeting with customers for the service related issue
  • Involved in spares maintenance & follow-up with HO
3.) Regional Manager

Prizm Payment Services Pvt Ltd – Bengaluru, Karnataka – January 2009 to March 2012

Responsibility:

  • Looked after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of all ATMs (NCR, WINCOR, Diebold & Vortex)
  • Ensuring adherence to the SLA (service level agreement) signed with the customers and monitoring service levels in real time at regular intervals based on predetermined metrics
  • Imparted training & development (scheduled process trainings) of various teams in / around Karnataka Region on key processes
  • Reconciliation & Monitoring application Site identification parameters & Site visit for Auditing & Quality Checking for all the ATMs
  • Coordination with customer & internal team for successful implementation
4.) Assistant Manager-Service Delivery

SBI, CitiBank, ICICI Bank, HDFC, SCB, Syndicate Bank, CTS & TCS – August 2004 to December 2008

Responsibility:

  • Handled overall Service operations with highly dedicated team members like Hardware, Software Engineers & Operations
  • Planned, monitored & ensured the service delivery with the required billing, collections & inventory management as per the pre-set target
  • Recognized & developed the coveted clients
  • Release Installation, ATM’S Test Case Preparation and Test Execution for Devices.
5.) Test Engineer

Citibank – August 2003 to August 2004

Responsibility:

  • Test Case Preparation and Test Execution for Devices
6.) Sr.Technician

Solidaire India Ltd – Chennai, Tamil Nadu – October 1989 to July 1998

Responsibility:

  • Trouble shooting and Servicing of Color Televisions, Audio System and Satellite Receivers.
  • Maintenance & Trouble Shooting of SMD TDK Machine (Surface Mounting Devices) & VCD UNIVERSAL Machine(Variable Center Distance).
SKILLS
  • NCR (9 years)
  • Service Level Agreements (2 years)
  • Test Case (10+ years)
  • testing (8 years)
  • Windows XP (1 year)
ADDITIONAL INFORMATION
  • Excellent interpersonal skills
  • Confidence
  • ATM device & Software testing: ATM’s Test Case Preparation and Test Execution for Devices.
  • Security Products: Automated Teller Machines, Kiosk,CCTV Systems, Access Controls Systems, – Smart
  • Card printing (Data Card) & Card Perso.
  • Environment: Supporting and Administration of Microsoft platforms like Windows Server, windows XP, 2000 professional, windows7,8 &10.
  • Backup Application Software: Arcnet & Veritas Backup Execution.
  • Unix /AIX: Installation, configuration and administration.
  • ATM Software: NCR (Aptra), Wincor (CSC proinstall), Diebold (Agilis) Software installation, Configuration and trouble shooting.
  • ATM Switch: BASE24 Installation and configuration.
CORE COMPETENCIES
  • ATM’s Test Case Preparation and Test Execution for Devices.
  • Domain knowledge in Cards and Acquiring
  • Establishing testing level agreements with business units & Schedules associated with projects and submitting the effective delivery opinions.
  • Defining service standards / guidelines that serve as benchmark for excellent service delivery as per global standards & SLAs; analysing data for continuous improvement in delivery & improving client satisfaction.
  • Establishing service level agreements with business units & stakeholders; evaluating risk, cost, resource requirements & schedules associated with projects and submitting the effective delivery opinions.