Operations resume

IT Operations Manager Resume

Name : Gracie
E-mail Id: gracieXXXXXX@rediffmail.com
Contact No: 0115********

Career Summary

1. Project Management / Service Delivery Operations

  • Planning project activities viz. scoping, estimation, tracking, change management, delivery management and post implementation support.
  • Implementing project plans within preset budgets and deadlines.

2. Data Centre and NOC

  • Experience in establishment of Data Centre and Creation of NOC, have managed high end data center for very high end setup.

3. Vendor Management :

  • Process knowledge of handling vendors and operating as vendor for very high end Commercial projects.
  • Knowledge of Request for Proposal (RFP) document creation, Tender Process and rate negotiation.

4. Domain Expertise

  • Have IT Infrastructure management for domain like Communication, ISP, FMCG, BFSI, Software and Manufacturing Industry.

5. Application Development

  • Complete knowledge of Application development life cycle for internal and external customers.
  • Application development knowledge for Multiple Domains

6.Transition and Transformation

  • Experience of project transition of projects, preparing project related documents and implementation of committed parameters

Technical Certifications

  • Microsoft Certified Systems Engineer
  • Cisco Certified Network Associate
  • Oracle DBA training at IIHT and Training in Basic Red Hat Linux 7.3
  • Novell 5.0 basic administration and Server maintenance and Completed A+ CompTIA
  • Certification for Computer Fundamentals Win 95/98(Free from BrainBench.com)
  • RFID Technology Basics Free Course from the Global Hub for RFID Training and Certification

Work Experience

Company: XXXXXX PVT . Ltd.
Project: XXXXXX
Client: XXXXXX
Designation: IT Manager Operations

Role & Responsibilities
  • Managing a team of around 150+ resources at the site and operations for project
  • Handling setup of more than 1500 server, 15000 users and 1000 network devices.
  • Managing infrastructure roll out projects and other standardization projects.
  • Leading and Managing technical towers projects and operations
  • Ensuring all the agreed SLA are delivered and no deviation recorded
  • Interaction with client CXO level for different projects and operations update.
  • Managing quality through frequent audit reports at the site
  • Creating processes and documentation for quality service desk setup
  • Ensuring Service Desk Team documents and performs all the agreed ITIL processes.
  • Identifying resources and arranging trainings for them

Professional Awards

  • Appreciation Certificate for services by XXXX
  • Awarded Best Employee of the quarter by XXX

Education

  • Masters of Business Administration (IT), XX University.
  • Bachelor of Commerce, XX University, in XXXX.
  • Diploma in Cyber Law from XX School of Cyber Law, in XXXX.

Personal Details

  • Date of Birth:13/09/1990
  • Language: Spanish , English , Polish.
  • Address: XXXX
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