Operations resume

IT Operations Manager CV

Name : Samara
E-mail Id: samaraXXXXXX@rediffmail.com
Contact No: 0114********

Career Objective

Seeking a challenging position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

Academic Credentials

  • PGDBA- Operations, XXXX Centre for Distance Learning, 80%, 20**
  • B.Tech, XXXXXX College Of Engineering And Technology, 80%,20**

Professional Outline

  • IT Operations Manager – AOS Production Engineering, March 20** – till date
  • Services Offer Manager – March 20** – March 20**
  • Software Release Management – Account Engineer – April 20** – March 20**
  • Network Engineer – Nortel GNTS – Tier 3, February 2007 – April 20**
  • Tier 3 WLAN Engineer, July 20**- February 20**
 Current role : Services Offer Manager
  • My role includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/RFI’s.

Organizational Experience

Responsibilities :
  • Pricing, Offer customization & supports overall service enablement efforts
  • Provides holistic view of the services portfolio – market, strategy and brand.
  • Responsible for developing the market requirements for Avaya’s AOS Service Offers to drive sales and profitability across the Business Unit.
  • Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives.
  • Develops offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth.
  • Establish project scope, timeliness, deliverables etc.
  • Manage project implementations ensuring they are completed on time, within budget and performed as planned

Key Achievements

  • Have been recognized for Going the Extra Mile for the Customer and for the Organization in XXXXX.
  • Recognized for Exemplary Performance by XXXXX SDM.
  • Recognized for contributing Innovative Ideas for Process Excellence in XXXX
  • Received “YOU MADE A DIFFERENCE” award for my excellent customer handling skills.
  • Awarded “INNOVATION AND VELOCITY AWARD” for my efforts in generating the 1st lead and actualizing it.
  • Actualized 5 out 7 leads and generated 550K USD revenue.
  • Imparted knowledge on Telecommunication, Data networking basics and Avaya Technology to 50+ new hires.

Personal Information

  • Date of Birth: 28/01/1990
  • Languages known: Irish ,French , Finnish .
  • Address : XXXXXXXX.
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