Name : Samara
E-mail Id: samaraXXXXXX@rediffmail.com
Contact No: 0114********
Seeking a challenging position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.
- PGDBA- Operations, XXXX Centre for Distance Learning, 80%, 20**
- B.Tech, XXXXXX College Of Engineering And Technology, 80%,20**
- IT Operations Manager – AOS Production Engineering, March 20** – till date
- Services Offer Manager – March 20** – March 20**
- Software Release Management – Account Engineer – April 20** – March 20**
- Network Engineer – Nortel GNTS – Tier 3, February 2007 – April 20**
- Tier 3 WLAN Engineer, July 20**- February 20**
Current role : Services Offer Manager
- My role includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/RFI’s.
- Pricing, Offer customization & supports overall service enablement efforts
- Provides holistic view of the services portfolio – market, strategy and brand.
- Responsible for developing the market requirements for Avaya’s AOS Service Offers to drive sales and profitability across the Business Unit.
- Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives.
- Develops offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth.
- Establish project scope, timeliness, deliverables etc.
- Manage project implementations ensuring they are completed on time, within budget and performed as planned
- Have been recognized for Going the Extra Mile for the Customer and for the Organization in XXXXX.
- Recognized for Exemplary Performance by XXXXX SDM.
- Recognized for contributing Innovative Ideas for Process Excellence in XXXX
- Received “YOU MADE A DIFFERENCE” award for my excellent customer handling skills.
- Awarded “INNOVATION AND VELOCITY AWARD” for my efforts in generating the 1st lead and actualizing it.
- Actualized 5 out 7 leads and generated 550K USD revenue.
- Imparted knowledge on Telecommunication, Data networking basics and Avaya Technology to 50+ new hires.
- Date of Birth: 28/01/1990
- Languages known: Irish ,French , Finnish .
- Address : XXXXXXXX.