Cell No : 020XXXXXX
E-mail: [email protected]
Seeking to join a Call Center where I can utilize my sales and management expertise to lead profit and productivity to the highest levels.
- Outbound and inbound programs.
- Excel at lead source generation.
- Excel at “getting job done”.
- Flexible in all phases of the call center.
- Rebuttal training for all programs.
- Excellent interpersonal skills
- Excellent communication skills
- Convincing ability
- Good command over English
- T services as Manager Media & Sales from 20** till date
- OP services as Team leader from 20** to 20**
Key Responsibilities Handled
- Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls.
- Managing entire confirmation staff to support upwards.
- Monitoring live calls and submitted leads.
- Responsible for producing all disposition reports, all call center usage reports, all agent productivity reports.
- Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write-ups and retraining.
- Monitoring quality and quantity of lead acquisition process.
- Responsible for direct marketing.
- Day to day involvement with Sales Manager and increased sales staff.
- Responsible for lead generation.
- Responsible for outbound canvassing crew for lead generation.
- Responsible for representing some of the largest brand names.
- Created all dialing campaigns for different developers.
- Currently working with five developers and fifty different destinations.
- Trained employees to cross sell not only different developers, but different offers as well.
- Utilizing time zone differences to further increase production.
- Created Employee Guidelines Operations Manual.
- Directed the Call Center for all the outbound telemarketing.
- Conducting meetings to set daily, weekly and monthly goals.
- Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures.
- Responsibilities include job placement through newspapers and fairs.
- Training of all supervisors through goal orientation and motivation.
- Supervised and motivated managers of Inbound Call Center.
- BA in communication from XXXX college with XX%
- HSC with B grade
Extra Curricular Activities
- Participated in inter-college competition in sports
- Participated in poetry competition at district level
- Organized events in college
- Date of Birth: 2/04/1992
- Languages Known: English, Spanish , French
- Address: XXXXXX