Jobs resume sample

Sample Resume For Call Center Job

Name: Carter
E-mail: cartXXXXXXXX@gmail.com
Cell No.: 020XXXXXXXX

Career Objective

Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency.

Skills Set

  • Strong written and oral communication
  • Good interpersonal abilities
  • Quick learner
  • Team Player
  • In depth technical knowledge of home appliances
  • Good reasoning ability
  • Confident

Training Attended

  • Knowledge of voice modulation
  • Accent Neutralization
  • Other communication skills
  • Voice process training
  • Product Knowledge

Employers

  • XXX services from 20** till date as Customer care manager.
  • XXX centre from 20** to 20** as Customer Care Executive.

Key Responsibilities Handled

  • Providing customer service and understanding the needs of the client.
  • Managing the team effectively to ensure achievement of target and performance.
  • Presentation of proposals for business development.
  • Establishing work plans.
  • Delegating assignments to team members.
  • Supporting customers by emailing and online chats by giving them technical solution of their product in use.
  • Documenting problems of a particular product in large numbers & reporting to company and concerned department.
  • Review and sign off on requirements, process flows, gaps, and design documents.
  • To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members.
  • Socialize the changes in business processes and organizational design.
  • Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.
  • Generating leads and business opportunities.
  • Communicating with clients regarding grievances from the company and also giving new information on new products or services.
  • Making calls to the customer after generation of their first bill.
  • Determining the needs of the client.
  • Overseeing the quality of deliverables.

Academia

  • BA from XXXX university with **%
  • HSC from XXXX School with 68%
  • SSC from XXXX school with 77%

Personal Details

  • Languages known: Spanish, English
  • DOB: 02/02/1994
  • Address: SSJKBJS
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