Freshers Resume Maintenance Resume

Sample Resume for Hospitality

Jackson

Address:              4578 Mountaineer Boulevard, Charleston, WV.
Phone:                 (304) 731 8456
Email:                  jacquelinerose@gmail.com
Current Job:       Front Desk Receptionist; Embassy Suites

Objective

Well-experienced in the hospitality industry with 4 years as Front Desk Receptionist in the best hotels and lodging establishments, I hope to be given the opportunity to welcome the guests of Residence Inn by Marriott as your new Front Desk Officer. I am bilingual with a proficiency rating of level 9 in Spanish and am quite adept with a number of valuable hospitality-relevant computer programs and I have managed a variety of booking engines.

Strengths

  • Bachelor Degree – Communications; Mountain State
  • Bilingual – Level 9 Spanish.
  • 4 years experience as Front Desk Receptionist.
  • Knowledgeable in computer programs – MS Office, FrontDesk
  • Focused on extending consistent excellent customer service.
  • Great attention to detail.
  • Conducts work on a professional level.
  • Team oriented.

Work Experience

Front Desk Receptionist; 2015 to Present
Embassy Suites by Hilton; Charleston, WV.

Responsibilities:

  • Organizes, confirms and processes all guest check-ins and check-outs, room reservations, request changes and room cancellations.
  • Receives and secures payment from hotel guests; verifies and adjusts billing as needed.
  • Activates and files room keys.
  • Assisted Spanish-speaking guests who were limited in English.
  • Prints contingency lists so that all guests will have a record in case there is an emergency.
  • Orients guests on room features; gives directions and information regarding hotel amenities, services and hours of operation of restaurants and services.
  • Gives recommendations on restaurants, entertainment venues and tourist attractions within the local area.
  • Assists foreign guests who need to have money changed.

Front Desk Receptionist; 2014 to 2015
Holiday Inn Express Suites; Charleston, WV.

Responsibilities:

  • Greeted all hotel guests and visitors on a daily basis.
  • Ensured that all booking arrangements are met and that all issues and concerns are resolved within a reasonable time frame.
  • Reviewed and updated daily reports and logs; made sure changes and updates on records were accurately endorsed to all front desk personnel.
  • Accepted and scheduled all guest requests for all wake up calls.
  • Reported all accidents, injuries and potentially dangerous conditions to hotel manager.
  • Routinely checked that all front service personnel were in proper uniform and groomed according to the hotel’s policies.

Front Desk Clerk; 2012 to 2014
Vanden berg Health Clinics; Charleston, WV.

Responsibilities:

  • Welcomed patients and clinic visitors.
  • Collected patient identification cards plus all necessary insurance information.
  • Regularly updated patient records; collected co-payments and deductibles.
  • Recorded payments in the clinic’s billing system.
  • Performed the following administrative duties: email filtering, phone handling, scheduling of appointments, calendar management and limited transcription of medical audio files.

Education

College:
Bachelor Degree – Communications
Mountain State University
Charleston, WV.
2006 to 2010

High School:
South Charleston High School
Charleston, WV.
2002 to 2006