Senior Manager Resume Sample – The first time I tried to construct a Senior Manager resume, I understood that it is not about putting all jobs that I had in my resume but demonstrating leadership, decision-making, and outcomes. At this stage, recruiters are not willing to be amazed with a long list of actions as they would like to observe change.
Table Of Content
Did you grow revenue? Have you made operations lean? Did you manage high performing teams? Powerful Resume, the Senior Manager Resume Sample reflects the strategic success, leadership, and the ability to achieve quantifiable results. In this guide, I am going to take you through sample resume and resume tips that have demonstrated how to present yourself as a leader prepared to take on the next challenge.
Senior Manager Resume Sample
CHARLES
Chennai, Tamil Nadu | charles@gmail.com | 555-5555-55
CAREER SUMMARY
- With relevant experience 5+ years in testing area like ATM’S Test Case Preparation and Test Execution for Devices.
- Remaining experience 13+ years in Operations of ATMs, Kiosk, OCE & Datacard Printers/ Outsourcing
- Projects with relevant exposure to Service Delivery, Operations, Technical support and Business Development.
- Handled CITIBANK Global CAT projects and involved ATM’S Test Case Preparation and Test Execution for Devices.
WORK EXPERIENCE
1.) Sr. Manager
AGS Transact Technologies Ltd – Chennai, Tamil Nadu – January 2015 to Present
Responsibility:
- ATM’s Test Case Preparation and Test Execution for Devices.
- Domain knowledge in Cards and Acquiring
- Establishing testing level agreements with business units & Schedules associated with projects and submitting the effective delivery opinions.
- Looking after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of all Wincor ATMs
- Assuring the adherence to Service Level Agreements signed with the customers and checked the service levels in real time at regular intervals based on predetermined metrics
2.) Technical Support
Gemalto Middle East – Dubai, AE – April 2012 to December 2014
Responsibility:
- Looked after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of Vision Box ID Card Dispenser Kiosk Machines & Datacard CP80 Plus ID Card Printers
- Administration, Maintenance, Configuration and Troubleshooting of all Dell & HP desktops & servers.
- Performing System and software upgrades by installing appropriate service packs for operating systems and anti-virus time to time.
- Creating users, groups and assigning permissions.
- Managing services like DHCP, WINS & DNS Servers.
- Configuring and Maintaining RAID Fault Tolerance of systems.
- Attended periodic meeting with customers for the service related issue
- Involved in spares maintenance & follow-up with HO
3.) Regional Manager
Prizm Payment Services Pvt Ltd – Bengaluru, Karnataka – January 2009 to March 2012
Responsibility:
- Looked after entire field operations involving installation, troubleshooting, configuration, testing, technical support and maintenance of all ATMs (NCR, WINCOR, Diebold & Vortex)
- Ensuring adherence to the SLA (service level agreement) signed with the customers and monitoring service levels in real time at regular intervals based on predetermined metrics
- Imparted training & development (scheduled process trainings) of various teams in / around Karnataka Region on key processes
- Reconciliation & Monitoring application Site identification parameters & Site visit for Auditing & Quality Checking for all the ATMs
- Coordination with customer & internal team for successful implementation
4.) Assistant Manager-Service Delivery
SBI, CitiBank, ICICI Bank, HDFC, SCB, Syndicate Bank, CTS & TCS – August 2004 to December 2008
Responsibility:
- Handled overall Service operations with highly dedicated team members like Hardware, Software Engineers & Operations
- Planned, monitored & ensured the service delivery with the required billing, collections & inventory management as per the pre-set target
- Recognized & developed the coveted clients
- Release Installation, ATM’S Test Case Preparation and Test Execution for Devices.
5.) Test Engineer
Citibank – August 2003 to August 2004
Responsibility:
- Test Case Preparation and Test Execution for Devices
6.) Sr.Technician
Solidaire India Ltd – Chennai, Tamil Nadu – October 1989 to July 1998
Responsibility:
- Trouble shooting and Servicing of Color Televisions, Audio System and Satellite Receivers.
- Maintenance & Trouble Shooting of SMD TDK Machine (Surface Mounting Devices) & VCD UNIVERSAL Machine(Variable Center Distance).
SKILLS
- NCR (9 years)
- Service Level Agreements (2 years)
- Test Case (10+ years)
- testing (8 years)
- Windows XP (1 year)
ADDITIONAL INFORMATION
- Excellent interpersonal skills
- Confidence
- ATM device & Software testing: ATM’s Test Case Preparation and Test Execution for Devices.
- Security Products: Automated Teller Machines, Kiosk,CCTV Systems, Access Controls Systems, – Smart
- Card printing (Data Card) & Card Perso.
- Environment: Supporting and Administration of Microsoft platforms like Windows Server, windows XP, 2000 professional, windows7,8 &10.
- Backup Application Software: Arcnet & Veritas Backup Execution.
- Unix /AIX: Installation, configuration and administration.
- ATM Software: NCR (Aptra), Wincor (CSC proinstall), Diebold (Agilis) Software installation, Configuration and trouble shooting.
- ATM Switch: BASE24 Installation and configuration.
CORE COMPETENCIES
- ATM’s Test Case Preparation and Test Execution for Devices.
- Domain knowledge in Cards and Acquiring
- Establishing testing level agreements with business units & Schedules associated with projects and submitting the effective delivery opinions.
- Defining service standards / guidelines that serve as benchmark for excellent service delivery as per global standards & SLAs; analysing data for continuous improvement in delivery & improving client satisfaction.
- Establishing service level agreements with business units & stakeholders; evaluating risk, cost, resource requirements & schedules associated with projects and submitting the effective delivery opinions.
Conclusion:
Senior Manager Resume Sample – Your resume must narrate about a leader who influences change, inspires teams, and accomplishes goals. The Senior Manager Resume winning is not only concerning the responsibilities but rather results, strategy, and vision.
Senior Manager Resume Sample – Thus, take these examples as a role model, change them to your own career path and demonstrate employers why you will be the leader they want. Your resume with the right presentation can lead you to the senior level job before you even realize it.
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