Introduction
Senior Support Analyst Resume has been one of the hottest topics searched by IT job seekers emphasizing their technical skills and expertise in problem-solving. A strong support analyst resume will help you stand apart from the competition by demonstrating your effective ability to resolve customer disputes, troubleshoot technical problems, and provide first class IT support. When drafting a support analyst resume, you want to put more weight on; technical/computer skills; software knowledge; verbal and written communication; hands-on experience. Recruiters are often looking for resumes that land well with ATS, are succinct, neat and organized with measurable results. Whether you are an entry-level or experienced candidate, a comprehensive support analyst resume can open the door to a role in IT support or system administration, or technical analysis.
Table Of Content
Why a Strong Senior Support Analyst Resume Matters
A good support analyst resume:
- Emphasizes your technical support/ customer service experience
- Emphasis your technical skills relating to software application, hardware and networks
- Highlights your communication and problem–solving skills
- Optimize your chances of making it through the ATS resume screen.
Name: John Doe
EMail Id: [email protected]
Contact No: 9876543210
Address: Chennai
CAREER OBJECTIVE:
Senior support analyst is a highly technical and specialized position. This position deals with fixing application and system problems for businesses. A great resume objective will highlight that we possess the required knowledge, education, skills and experience to excel in such a position.
PROFESSIONAL EXPERIENCE:
Information Technology professional with rich hands of 5.1 years’ experience
- Have Certification in MongoDB for Developers.
- Currently designated as Senior Support Analystat Standard Chartered GBS.
- Roles played:Oracle SQL, PL/SQLConcepts, UNIX Support, SQL Server Developer
- Good experience in L2 production support, MonitoringandScheduling Jobs in the IT industry
- Good experience in UNIX, Linux Commands, Shell Scripting, CRONTAB, Control-M, ITRS Geneos and Autosys
- Good knowledge in Oracle architecture Concepts
- Identify and drive improvement and automation opportunities within the support process and applications
- Contribute to knowledge building of the team by finding and documenting best practices
- Having good knowledge to ITIL (Information Technology Infrastructure Library) process
- Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management
- Able to motivate and co-ordinate a team of people to ensure service levels are met
- Team player, quick learner with good communication, interpersonal and time management skills, highly organized with attention to details
- Work experience in 24×7 Production environments
1.) Senior Support Analyst:
Standard chartered gbs pvt ltd – Chennai, Tamil Nadu – August 2016 to Present.
Roles and Responsibilities:
- Responsible for individual module deliverables.
- Good knowledge of new systems and applications as needed and determined how they integrate with specific operational job functions and operational business processes for a specific client environment.
- Demonstrate a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services
- Ensures adherence to prescribed SLA’s in delivering the services.
- Adhere to Policies & Procedures and work to achieve individual and team goals
- Protect confidential and sensitive information and materials while observing strict compliance to licensing,
- copyright and trademark legislation
- Demonstrate competent technical skill set & hands on technical support experience
- Ability to multi-task and prioritize while being able to manage commitments / deliverables
- Ability to work under tight deadlines and deliver business results.
- Must possess Excellent Communication skills / high energy and confidence
Technologies and Tools used:
- Database: Oracle 10g, SQL Server 2005
- Servers: Linux, and UNIX (Sun Solaris 10)
- Other Tools: JIRA (for handling customer tickets), RunDeck, Putty, Winscp, PSFTP.
2.) UNIX server management:
Standard Chartered Gbs Pvt Ltd – July 2016 to Present July 2016- Present.
Roles and Responsibilities:
- Identify and drive improvement and automation opportunities within the support process and applications.
- Well experience Change Management, Supported in major application related changes.
- Single handedly handled major issue in a module and supported in Data migration.
- Contribute to knowledge building of the team by finding and documenting best practices.
- Involvement in ITRS tool to monitor all types of servers in single window for proactively preventing the production issues.
- Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management.
- Experience in import/export the DB Dumps in oracle database using KIOSK DB tool
- Responsible for module deliverables.
- Ensures adherence to prescribed SLA’s in delivering the services.
- Resolving Technical issues during onsite deployment.
- Have maintained the operational documentation, KEDB along with the mandatory checklists.
Technologies and Tools used:
- Database: Oracle 10g, SQL Server 2005
- Servers: Linux and UNIX (Sun Solaris 10)
- Other Tools: BMC Remedy, KIOSK, Smart Patch, ITRS Geneos, Putty, inscp
3.) Business Trainee
HCL Technologies – May 2015 to July 2016
4.) Software Engineer
Jaze Networks – October 2012 to May 2015
5.) Knowledge on UNIX server management:
Jaze Networks – October 2012 to May 2015
Customer support application Oct 2012 – May 2015
- Developed the backend for an application using SQL server to load the customer usage data.
- Knowledge on UNIX server management.
- RADIUS servers would use AAA protocol. AAA protocol is Authentication, Authorization and Accounting. Configured different brands (CISCO, Aruba, RUCKUS, FORTINET, etc) of access points that would communicate with AAA protocol.
- The product Jaze Access manager 1000 is given as a virtual appliance which would be deployed in VMWARE ESXI. Had been involved in deploying numerous virtual appliances.
- Basic Network Knowledge – Have been involved in deploying Jaze access manager in colleges and hospitals and was able to deploy it in various network topologies.
- Customer facing capabilities with strong communication skills.
- Capacity to understand requirements and advice best practices to customers.
- Laid out a process in one of the project for all sort of operations.
EDUCATIONAL QUALIFICATIONS:
Course (Stream)/ Examination | Institution/University/School | Year of Passing | Performance |
| B.E in Computer Science | SSN College of Engineering | 2010 | 91% |
| HSC | Vetri Vikkaas Higher Secondary School | 2006 | 84% |
| SSLC | Vetri Vikkaas Higher Secondary School | 2004 | 80% |
INTERESTS & ACTIVITIES:
- SQL (5 years), UNIX (5 years),
- VMWARE (2 years),
- LINUX (2 years),
- ORACLE (2 years)
ADDITIONAL INFORMATION:
- Operating Systems: Linux (centos, Ubuntu and FreeBSD)
- Database’s: Mysql, MongoDB.
- Platform: Embedded hardware, Virtual serversand AWS cloud servers.
- Programming: Oracle SQL, PL/SQL, Unix Shell scripting, PHP, UNLANG.
- Other tools: Github, icinga, radius (AAA), VMWARE, Winscp and putty.
PERSONAL VITAE:
Date of Birth :
Address :
Languages :
Date:
Place: (Name)
Conclusion
In today‘s job market, writing a standout senior support analyst resume is the best way to get the job you want in IT. Career–searching in the 2020s is still stressful. By emphasizing your technical skills, problem-solving skills, and accomplishments you can build a professional resume that grabs attention. Keep in mind: – keep your support analyst resume ATS-worthy – make measurable metrics that stand out – tailor to job description. A resume can be the difference between getting an interview or on HR‘s discarded pile.
