IT suppport resume Technical Support Resume

Technical Support Manager Resume Samples

RICHARD

Chennai, Tamil Nadu
Email: richard284@gmail.com


CAREER SUMMARY
  • IT Professional with 13+ years of Insightful Experience in Web Development, Automation and Production Support
  • Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary liaison between Business Users and Developers.
  • Excellent Analytical and Problem Solving skills, Leadership and management abilities and team spirit.
  • Trained and Mentored people on technical and functional of different team sizes.
  • Have Extensive Experience in handling a Support team.
  • Specialize in speedy resolution of application errors and attentive client service.
  • Outstanding ability to provide application support from development to production.
WORK EXPERIENCE
Support Manager

Standard Chartered Global Services – August 2016 to Present

Key responsibilities:

  • Managed all operational and technical areas of projects and coordinated with clients on same.
  • Coordinated decommission, upgrade and implementation efforts in application environment.
  • Successfully identified internal processes that needed to be established or improved to increase productivity.
  • Installed major application releases and patches during regular maintenance windows and assisted with any post production issues.
  • Coordinating with Delivery team regularly to fix the issues quickly Monitored, troubleshoot and resolved requests within the Service Level Agreement parameters.
  • Designed and implemented cross-training programs for team
  • Responsible for Quality management and handling audits
  • Provided training to Production support team.
  • To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
Specialist

Verizon Data Services of India – April 2006 to August 2016

Automation Projects:

  • Managed day-to-day Help Desk activities, such as call queue, staff, ticket assignments, escalation point of contact for application support.
  • Lead team Operation meetings to discuss IM, CM, and PM on how to avoid incidents in the future, and review process improvements and schedule cross-training with subject matter experts (SME)
  • Design, develop and implement scripts to automate the production support tasks appropriate to business needs and requirements.

Web Development Projects:

  • Involved in Leading, Design, Development, Testing and Implementation of the project.
  • Handled and Lead the Entire Development and Testing team to ensure Smooth Production move.
  • Got appreciation from the clients for the excellent End product developed.
EDUCATION
  • MCA in Computer Applications From Bharathidasan University in 2002
  • B.Sc in Computer Science From Madras University – Chennai, Tamil Nadu in 1999
SKILLS
  • scripting (10+ years)
  • Unix Shell Scripting (9 years)
  • Oracle (9 years)
TECHNICAL COMPETENCIES
  • Operating Systems : Windows , Linux
  • Languages : C#, .Net 2.0/3.5, C, C++, Java
  • RDBMS: Sql Server, Oracle