Introduction
Technical Support Engineer Resume for Fresher is one of the most wanted templates for IT professionals in the market today. It doesn‘t matter if you are applying for a help desk, IT support engineer, or desktop support. If you need a tactical support resume, it will keep you on track. A technical support resume will outline your troubleshooting skills, problem-solving abilities, customer service skills, and the way you have used a computer and networks.
Table Of Content
Employers typically use their ATS (Applicant Tracking Systems) applicants often that they want to produce ATS–friendly resumes for employers to not only have reviews pass the first screenings, but have their resumes stand out. You need to do two things with your technical support resume, make it keyword and phrase rich with your certifications, technical knowledge, and accomplishments to be considered for the best opportunities when applying for IT positions.
Why You Need a Technical Support Resume Sample
A technical support resume sample can help a job seeker visually see how to best present their skills, certifications, and work experience. Many candidates struggle with formatting their technical support resumes or highlighting their top accomplishments. By reading a technical support resume sample, you can save time, avoid the pitfalls of mistakes, and create a technical support resume that meets the expectations of employer/job description and ATS systems.
Importance of Technical Support Resume Examples
The Benefits of Technical Support Resume Examples If you want to take your technical support resume to the next level, checking out multiple examples will provide some of the best real–world examples and inspiration. You can learn:
- How to write a strong professional summary.
- What skills to include for help desk or IT support jobs (or desktop support).
- How to focus your accomplishments to match with the job descriptions.
- How to strike the right balance between technical and customer service skills.
By looking at several technical support resume examples, you can also make up your mind about the way you want to customize your resume to your level of experience whether you are a job–hunting fresher entering IT support roles or simply trying to advance your careers and seeking senior technical support roles.
E-mail Id: [email protected]
Contact No: 2025********
Career Objective
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible. Click here for SPOTO CCIE further details.
Professional Experience
One and Half Year experience as a Desktop Support Engineer in XXXXX Software Pvt. Ltd. from April 2010 to December 2011 Key strength is verbal and written communication and interaction with the customers.
Responsibilities:
- Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.
6 Month experience as a Desktop Support Engineer in XXXXXX Pvt. Ltd. on the payroll of XXXXXX Solutions Ltd. (1st January 2012 to Till Date)
Responsibilities:
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Net connect etc.
- Maintenance of computer hardware systems and system assembly.
- Maintain the assets of pc’s and laptops.
- Installation & Configuration of Network printers and its basic level of troubleshooting.
- Manage all the inventory of PCs.
- Configuring & Managing DNS, DHCP & Active Directory.
- Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
- Managing & Monitoring Network & Coordinate with Vendor.
- Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
- Monitoring & insuring a recommended temperature for Server Storage Room.
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
Educational Qualifications
- Bachelor of Art B.A. from XXXXXX University in 2005 – 2009.
- 12th Pass from CBSE Board in 2004.
- 10th Pass from CBSE Board In 2002.
Professional Qualification
- MCP Certified.
- Completed MCSE (Microsoft Certified System Engineer) from IANT.
- Pursuing CCNA FROM IANT.
Technical Skills
- Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
- Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional
- Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.
- Networking Services: DHCP, creating domain control.
- Others: Assembling & Troubleshooting of PC’s, Windows Update & antivirus, Installation & Troubleshooting of operating system’s (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.
Personal Details
- Date of Birth: 21/06/1992
- Languages Known: Spanish, English & German
- Address: XXXXXX
Conclusion – Technical Support Engineer Resume for Fresher
Building the perfect Technical Support Resume Sample for Fresher is about balancing your technical skills with your ability to communicate meaningfully with your users. It is also important to demonstrate a clear capacity to solve technical problems; support users effectively and contribute to the smooth and continuous function of a business.
By incorporating the right keywords, keeping your resume in an ATS-friendly format, and adjusting your technical support resume for each job you apply for will drastically increase the likelihood of landing interviews with prestigious companies. Ultimately, remember: your resume is not just a document but ultimately your ticket a rewarding and successful IT career!
