James
E-mail Id: jamesXXXXXX@gmail.com
Contact No: 2025*******

Career Objective

Seeking a challenging position as Customer Support Engineer (Telecom) to provide support to customer and field Engineer, optimized solutions, where my diverse experience and knowledge can be utilized most effectively.

Summary

• A result oriented professional with experience in Telecom as customer engineer.
• A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.
• Highly motivated, positive and goal-oriented professional.
• Looking forward to be associated with a progressive organization through a responsible position where my ability and experience will have valuable application.
• Good understanding of Networking and TCP/IP Protocol stack with good knowledge of networking protocols.
• Working experience on AASTRA and Ericsson EPBX.
• Hands on experience on Linux (suse and redhat).
• Experience with ftp, ssh, telent, Ammyy admin, TeamViewer, winscp, putty.

Qualification

• Diploma in Electronics and Telecommunication from XXXXXX
• 10th from XXXXX Board.

Technical Skills

• Operating Systems: Linux suse / Red Hat, Microsoft Windows 2000 / 2003 / NT / XP / Vista / 07.
• Programming Languages: Basic of C
• Tools & Technologies: ISDN, PSTN, Topology, TCP, IP,SIP.

Work Experience

Organization: XXXXXXXXX
Team Size: 12
Role: Support Engineer

Products handled:

• AASTRA and Ericsson MX-ONE Server.
• AASTRA and Ericsson MX-TSW model epbx.(50000 ports)
• Ericsson md110 model epbx (32000 ports)
• Ericsson and AASTRA bp 250 model epbx (300 ports)
• Ericsson DNA PC base operator.
• AASTRA CMG Server.
• AASTRA and Ericsson one box voice messaging system.
• Cube call billing software.
• Cube voice mail software

Job Profile:

• The team for all activities.
• Conducting Training PrProviding the Telephony support and Remote support to field Engineer for the Critical calls.
• Handling all major and corporate customers.
• Critical service calls support for above products.
• Increasing overall customers satisfaction and collection of satisfaction letters.
• Coordinating and handling ograms for all Engineer and office staff.
• Office administration and maintenance.
• Updating head office regarding all updates and achievements.
• Provide the major installation supports.
• Provide support to local store for testing.
• Handle QC (quality checking).

Achievements

• Got Award for best up gradation of XXX Technologies from XXX.

Hobbies

• Playing Cricket
• Drawing
• Listening music

Personal Details

• Date Of Birth: 17/11/1990.
• Languages Known: English , Spanish , French .
• Permanent Address: XXXXXX.