IT suppport resume

Application Support Engineer Resume Sample

James
E-mail Id: jamesXXXXXX@gmail.com
Contact No: 2025*******

Career Objective

Seeking a challenging position as Customer Support Engineer (Telecom) to provide support to customer and field Engineer, optimized solutions, where my diverse experience and knowledge can be utilized most effectively.

Summary

  • A result oriented professional with experience in Telecom as customer engineer.
  • A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.
  • Highly motivated, positive and goal-oriented professional.
  • Looking forward to be associated with a progressive organization through a responsible position where my ability and experience will have valuable application.
  • Good understanding of Networking and TCP/IP Protocol stack with good knowledge of networking protocols.
  • Working experience on AASTRA and Ericsson EPBX.
  • Hands on experience on Linux (suse and redhat).
  • Experience with ftp, ssh, telent, Ammyy admin, TeamViewer, winscp, putty.

Qualification

  • Diploma in Electronics and Telecommunication from XXXXXX
  • 10th from XXXXX Board.

Technical Skills

  • Operating Systems: Linux suse / Red Hat, Microsoft Windows 2000 / 2003 / NT / XP / Vista / 07.
  • Programming Languages: Basic of C
  • Tools & Technologies: ISDN, PSTN, Topology, TCP, IP,SIP.

Work Experience

Organization: XXXXXXXXX
Team Size: 12
Role: Support Engineer

Products handled:

  • AASTRA and Ericsson MX-ONE Server.
  • AASTRA and Ericsson MX-TSW model epbx.(50000 ports)
  • Ericsson md110 model epbx (32000 ports)
  • Ericsson and AASTRA bp 250 model epbx (300 ports)
  • Ericsson DNA PC base operator.
  • AASTRA CMG Server.
  • AASTRA and Ericsson one box voice messaging system.
  • Cube call billing software.
  • Cube voice mail software
Job Profile:
  • The team for all activities.
  • Conducting Training PrProviding the Telephony support and Remote support to field Engineer for the Critical calls.
  • Handling all major and corporate customers.
  • Critical service calls support for above products.
  • Increasing overall customers satisfaction and collection of satisfaction letters.
  • Coordinating and handling ograms for all Engineer and office staff.
  • Office administration and maintenance.
  • Updating head office regarding all updates and achievements.
  • Provide the major installation supports.
  • Provide support to local store for testing.
  • Handle QC (quality checking).

Achievements

  • Got Award for best up gradation of XXX Technologies from XXX.

Hobbies

  • Playing Cricket
  • Drawing
  • Listening music

Personal Details

  • Date Of Birth: 17/11/1990.
  • Languages Known: English , Spanish , French .
  • Permanent Address: XXXXXX.
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