IT suppport resume

Technical Support Resume Sample

Ezra
E-mail Id: ezraXXXXXX@gmail.com
Contact No: 2025********

Career Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

Professional Experience

One and Half Year experience as a Desktop Support Engineer in XXXXX Software Pvt. Ltd. from April 2010 to December 2011 Key strength is verbal and written communication and interaction with the customers.

Responsibilities:
  • Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.

6 Month experience as a Desktop Support Engineer in XXXXXX Pvt. Ltd. on the payroll of XXXXXX Solutions Ltd. (1st January 2012 to Till Date)

Responsibilities:
  • Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Net connect etc.
  • Maintenance of computer hardware systems and system assembly.
  • Maintain the assets of pc’s and laptops.
  • Installation & Configuration of Network printers and its basic level of troubleshooting.
  • Manage all the inventory of PCs.
  • Configuring & Managing DNS, DHCP & Active Directory.
  • Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
  • Managing & Monitoring Network & Coordinate with Vendor.
  • Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
  • Monitoring & insuring a recommended temperature for Server Storage Room.
  • Installation of Antivirus, Patches & Updates from Backend side & frontend both.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.

Educational Qualifications

  • Bachelor of Art B.A. from XXXXXX University in 2005 – 2009.
  • 12th Pass from CBSE Board in 2004.
  • 10th Pass from CBSE Board In 2002.

Professional Qualification

  • MCP Certified.
  • Completed MCSE (Microsoft Certified System Engineer) from IANT.
  • Pursuing CCNA FROM IANT.

Technical Skills

  • Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
  • Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional
  • Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.
  • Networking Services: DHCP, creating domain control.
  • Others: Assembling & Troubleshooting of PC’s, Windows Update & antivirus, Installation & Troubleshooting of operating system’s (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.

Personal Details

  • Date of Birth: 21/06/1992
  • Languages Known: Spanish, English & German
  • Address: XXXXXX
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