IT suppport resume

Technical Support Resume Sample

Ezra
E-mail Id: [email protected]
Contact No: 2025********

Career Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible. Click here for SPOTO CCIE further details.

Professional Experience

One and Half Year experience as a Desktop Support Engineer in XXXXX Software Pvt. Ltd. from April 2010 to December 2011 Key strength is verbal and written communication and interaction with the customers.

Responsibilities:
  • Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.

6 Month experience as a Desktop Support Engineer in XXXXXX Pvt. Ltd. on the payroll of XXXXXX Solutions Ltd. (1st January 2012 to Till Date)

Responsibilities:
  • Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Net connect etc.
  • Maintenance of computer hardware systems and system assembly.
  • Maintain the assets of pc’s and laptops.
  • Installation & Configuration of Network printers and its basic level of troubleshooting.
  • Manage all the inventory of PCs.
  • Configuring & Managing DNS, DHCP & Active Directory.
  • Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
  • Managing & Monitoring Network & Coordinate with Vendor.
  • Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
  • Monitoring & insuring a recommended temperature for Server Storage Room.
  • Installation of Antivirus, Patches & Updates from Backend side & frontend both.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.

Educational Qualifications

  • Bachelor of Art B.A. from XXXXXX University in 2005 – 2009.
  • 12th Pass from CBSE Board in 2004.
  • 10th Pass from CBSE Board In 2002.

Professional Qualification

  • MCP Certified.
  • Completed MCSE (Microsoft Certified System Engineer) from IANT.
  • Pursuing CCNA FROM IANT.

Technical Skills

  • Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
  • Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional
  • Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.
  • Networking Services: DHCP, creating domain control.
  • Others: Assembling & Troubleshooting of PC’s, Windows Update & antivirus, Installation & Troubleshooting of operating system’s (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.

Personal Details

  • Date of Birth: 21/06/1992
  • Languages Known: Spanish, English & German
  • Address: XXXXXX
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