Introduction
The Application Support Engineer Resume is the most important document that demonstrates to employers your technical capabilities, troubleshooting skills, and IT Support experience. In the job market today, employers want resumes that adequately documents your troubleshooting experience, system maintenance, and customer service experience.
Table Of Content
A properly structured support engineer resume shows that you can fix hardware, software, and networking issues, as well as establish you as a dependable IT support professional. Regardless if you are applying for a desktop support, help desk, or technical engineer position; your resume should highlight both your technical expertise and your communicative capabilities.
Creating a proper professional Support Engineer resume could be the deciding factor on getting an interview or getting ignored altogether. Some recruiters use ATS (Applicant Tracking Systems) when searching for candidates and must include keywords, certifications, and measurable results in order to be selected to move on to the next step in the hiring process.
E-mail Id: [email protected]
Contact No: 2025*******
Career Objective
Seeking a challenging position as Customer Support Engineer (Telecom) to provide support to customer and field Engineer, optimized solutions, where my diverse experience and knowledge can be utilized most effectively.
Summary
- A result oriented professional with experience in Telecom as customer engineer.
- A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.
- Highly motivated, positive and goal-oriented professional.
- Looking forward to be associated with a progressive organization through a responsible position where my ability and experience will have valuable application.
- Good understanding of Networking and TCP/IP Protocol stack with good knowledge of networking protocols.
- Working experience on AASTRA and Ericsson EPBX.
- Hands on experience on Linux (suse and redhat).
- Experience with ftp, ssh, telent, Ammyy admin, TeamViewer, winscp, putty.
Qualification
- Diploma in Electronics and Telecommunication from XXXXXX
- 10th from XXXXX Board.
Technical Skills
- Operating Systems: Linux suse / Red Hat, Microsoft Windows 2000 / 2003 / NT / XP / Vista / 07.
- Programming Languages: Basic of C
- Tools & Technologies: ISDN, PSTN, Topology, TCP, IP,SIP.
Work Experience
Organization: XXXXXXXXX
Team Size: 12
Role: Support Engineer
Products handled:
- AASTRA and Ericsson MX-ONE Server.
- AASTRA and Ericsson MX-TSW model epbx.(50000 ports)
- Ericsson md110 model epbx (32000 ports)
- Ericsson and AASTRA bp 250 model epbx (300 ports)
- Ericsson DNA PC base operator.
- AASTRA CMG Server.
- AASTRA and Ericsson one box voice messaging system.
- Cube call billing software.
- Cube voice mail software
Job Profile:
- The team for all activities.
- Conducting Training PrProviding the Telephony support and Remote support to field Engineer for the Critical calls.
- Handling all major and corporate customers.
- Critical service calls support for above products.
- Increasing overall customers satisfaction and collection of satisfaction letters.
- Coordinating and handling ograms for all Engineer and office staff.
- Office administration and maintenance.
- Updating head office regarding all updates and achievements.
- Provide the major installation supports.
- Provide support to local store for testing.
- Handle QC (quality checking).
Achievements
- Got Award for best up gradation of XXX Technologies from XXX.
Hobbies
- Playing Cricket
- Drawing
- Listening music
Personal Details
- Date Of Birth: 17/11/1990.
- Languages Known: English , Spanish , French .
- Permanent Address: XXXXXX.
Conclusion
A well-written support engineer resume gives you a massive advantage in the IT employment market. By showcasing technical skills, real-time troubleshooting ability, and customer success, you can prove you satisfy value to a potential employer.
A support engineer resume is more than a litany of job descriptions—it is a professional narrative that shows how you can aid an organization’s operations by ensuring IT functions smoothly. With proper organization and keywords, making your resume ATS and employer ready is simple.
