Introduction – Client Servicing Resume
A Client Servicing Resume is arguably the most potent representation of your overall capability to develop rapport with clients, maintain strong accounts, and create a positive customer experience. Whether you are making an application to be a Client Servicing Executive, Client Relationship Manager or Account Manager, an effective resume can get you noticed in the current competitive landscape.
Table Of Content
A client servicing resume is a great way to demonstrate your competencies as a communicator, problem solver, project coordinator and client retention specialist. Hiring Managers want to see candidates who can not only foster long-term relationships with clients, but also enable business growth through effective service delivery. Building your resume around the right keywords, ATS-friendly formatting and measurable outcomes is the way to attract the attention of the hiring manager and get you one step closer to your dream job in 2025.
Why a Strong Client Servicing Resume Matters
Your client servicing resume needs to demonstrate, at a high–level, how you manage clients, reconcile disputes, and attain high levels of satisfaction. It should not merely list the responsibilities you undertook, but should also highlight the results you generated such as; improvement in customer retention, business growth, or client engagement.
KING ALLEN
Chennai, India | king123@gmail.com | (555)-5555-55
JOB PROFILE
I am very practical person with an amiable disposition and strong cultural values. Strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.
EDUCATION
Course (Stream)/ Examination | Institution/University/School | Year of Passing | Performance |
| B.A Economics | Chennai Arts College | 2011 | 80% |
| HSC | St.Gaberiel’s Higher Secondary School – Chennai, Tamil Nadu | 2005 | 84% |
| SSLC | A.E.M High School – Chennai, Tamil Nadu | 2003 | 80% |
OTHER QUALIFICATION
- Knowledge in Computer MS-Excel
- MS-Windows
- MS-Office and well conversant with Internet.
WORK EXPERIENCE
1.) Client Service Executive
Accentiv India Pvt.Ltd – February 2015 to Present
Key Responsibilities:
- Client Management, Account Mining
- Catalog Management
- Product Management
- End user Management
- Team Management
Key Result Areas:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Manage contract ( new and renewals) and pricing negotiations
- Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
- Manage and expand client relationships continual needs assessment relationship plan
- Accountable for Client retention and NPS strategy and execution.
2.) Operations Manager
Eighty Eight DB India Pvt. Ltd – November 2008 to January 2015
Key Result Areas:
- Prospect, source and close deals with brand advertisers and/or media agencies for advertising programs across platforms.
- Cross Functional Coordination with Delivery Team and Operations team to ensure a smooth launch of campaigns, provide timely and effective feedback.
- Market Research and Networking, stay up-to-date with market and competitor movements, new product launches in the Market.
- Develop, manage and grow very senior client side relationships to maintain and grow revenue.
- Lead the internal team to develop new opportunities, ideas or partnerships to secure new client revenue and/or to grow existing brand advertiser digital revenue (SEM)
3.) Team Leader Operations
OKS Span Tech – Chennai, Tamil Nadu – May 2007 to November 2008
Key Result Areas:
- Measure the performance of the processes in terms of efficiency and effectiveness matrix and ensure adherence to Service Level Agreements
- Ensure adherence to quality specifications and successfully handle the related formalities & documentation
- Collect and collate data and generate periodic reports and carrying out value added analysis of reports to facilitate strategy planning.
- Responsible for customer satisfaction and achievement of quality service.
- Ensuring the Deliverable and the TAT is under Expected deadlines.
- Coordinate with internal and external customers in IM and Mails.
4.) Customer Support Executive
Data Comp Web Technologies – Chennai, Tamil Nadu – October 2004 to May 2006
Key Result Areas:
- Provided executive support to clients for their problems via e-mail, phone calls.
- Catalogue and distribute information, thus assisting top-level staffs.
- Coordinate with internal and external customers for the management process.
- Schedule and manage appointments for executives with the customers.
ADDITIONAL INFORMATION
- MS-OFFICE (Excel, Access)
- SQL, HTML
- MS-VISIO, MINITAB
SKILLS
- ACCESS (Less than 1 year)
- EXCEL (Less than 1 year)
- HTML (Less than 1 year)
- MINITAB (Less than 1 year)
- SQL (Less than 1 year)
Conclusion – Client Servicing Resume
In conclusion, a client servicing resume is not just a job application document, but a personal branding tool. When you optimize your resume to reflect achievements related to the client, action verbs, and is compliant with the ATS system, you have the opportunity to capture a recruiter’s attention quickly. Remember, employers want to hire professionals who can address a client’s concerns with empathy, efficiency and business savvy.
A client servicing resume that is well-optimized not only enables you to obtain interviews, but also positions you as an asset to any organization that has a business model founded on client relations. Take the time to shape your resume and take the first steps in a fulfilling career in client servicing.
