Customer Service Resume

Client Service Executive Resume Sample

KING ALLEN

Chennai, India | king123@gmail.com | (555)-5555-55


JOB PROFILE

I am very practical person with an amiable disposition and strong cultural values. Strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

EDUCATION
Course (Stream)/ Examination
Institution/University/School
Year of Passing
Performance
B.A Economics Chennai Arts College 2011 80%
HSC St.Gaberiel’s Higher Secondary School – Chennai, Tamil Nadu 2005 84%
SSLC A.E.M High School – Chennai, Tamil Nadu

2003

80%

OTHER QUALIFICATION
  • Knowledge in Computer MS-Excel
  • MS-Windows
  • MS-Office and well conversant with Internet.
WORK EXPERIENCE
1.) Client Service Executive

Accentiv India Pvt.Ltd – February 2015 to Present

Key Responsibilities:

  1. Client Management, Account Mining
  2. Catalog Management
  3. Product Management
  4. End user Management
  5. Team Management

Key Result Areas:

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Manage contract ( new and renewals) and pricing negotiations
  • Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
  • Manage and expand client relationships continual needs assessment relationship plan
  • Accountable for Client retention and NPS strategy and execution.
2.) Operations Manager

Eighty Eight DB India Pvt. Ltd – November 2008 to January 2015

Key Result Areas:

  • Prospect, source and close deals with brand advertisers and/or media agencies for advertising programs across platforms.
  • Cross Functional Coordination with Delivery Team and Operations team to ensure a smooth launch of campaigns, provide timely and effective feedback.
  • Market Research and Networking, stay up-to-date with market and competitor movements, new product launches in the Market.
  • Develop, manage and grow very senior client side relationships to maintain and grow revenue.
  • Lead the internal team to develop new opportunities, ideas or partnerships to secure new client revenue and/or to grow existing brand advertiser digital revenue (SEM)
3.) Team Leader Operations

OKS Span Tech – Chennai, Tamil Nadu – May 2007 to November 2008

Key Result Areas:

  • Measure the performance of the processes in terms of efficiency and effectiveness matrix and ensure adherence to Service Level Agreements
  • Ensure adherence to quality specifications and successfully handle the related formalities & documentation
  • Collect and collate data and generate periodic reports and carrying out value added analysis of reports to facilitate strategy planning.
  • Responsible for customer satisfaction and achievement of quality service.
  • Ensuring the Deliverable and the TAT is under Expected deadlines.
  • Coordinate with internal and external customers in IM and Mails.
4.) Customer Support Executive

Data Comp Web Technologies – Chennai, Tamil Nadu – October 2004 to May 2006

Key Result Areas:

  • Provided executive support to clients for their problems via e-mail, phone calls.
  • Catalogue and distribute information, thus assisting top-level staffs.
  • Coordinate with internal and external customers for the management process.
  • Schedule and manage appointments for executives with the customers.
ADDITIONAL INFORMATION
  • MS-OFFICE (Excel, Access)
  • SQL, HTML
  • MS-VISIO, MINITAB
SKILLS
  • ACCESS (Less than 1 year)
  • EXCEL (Less than 1 year)
  • HTML (Less than 1 year)
  • MINITAB (Less than 1 year)
  • SQL (Less than 1 year)