Marketing Resume

Marketing Manager Resume Examples

Name : Thomas
E-mail Id: ThomasXXXXXX@hotmail.com
Contact No: 0115********

Career Summary

  • About X year of experience in the area of Service Management, After Sales Client Servicing in the Automobile Industry.
  • An excellent planner and strategist with proven abilities in accelerating growth and generating customer loyalty levels.
  • Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
  • Skillful at monitoring & motivating the workforce to enhance their efficiency & assist them to deliver quality services to clients.
  • Excellent Relationship Management, Analytical & Communication Skills.

skills

  • Store Management
  • Staff-Briefing
  • Stock Reconciliation
  • Team-Work
  • Team Motivation
  • Mailing reports and data on daily basis
  • Billings
  • Customer Handling Accounts, Inventory Management
  • Complaint handling

Personal Qualities

  • Excellent management skills
  • Flexible working
  • Good interpersonal skills

Key Responsibilities Handled

  • Service Marketing Operations
  • Promoting the Service marketing activities across the region in order to achieve maximum sales and royalty for company.
  • Enabling dealer to use service marketing products to ensure increase in business and thus making a dealership profitable.
  • Organizing Free Check up Camps, Mega Camps to achieve maximum customer retentions and retrieving lost customer.
  • Coordinating with various vendors viz. Lubes, VAS, Body and Paint Consumables Suppliers, Paint Suppliers, Equipment Suppliers for their smooth operations with the dealers and vice versa.
  • Playing a key role in start up of a new workshop by ensuring installation of new equipment and start of supplies thru vendors.
  • Conducting monthly Vendor meets in order to improve business for both dealership and vendors.
  • Generating and preparing MIS reports for tracking daily performance and submitting the same to the top management.
  • Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
  • Training Dealership staff on selling skills to ensure increase in sales number of Service marketing products.

Achievement

  • Successfully managed a team of X employees.

Employers

1. Since Nov 20XX with XXXX Motors Ltd :

  • Currently working as Regional Service Marketing Manager.
  • Worked as Customer Support Manager.
  • Worked as Regional Customer Care Manager.

 

2. From Apr20XX to Nov20XX with XXXX Motors India as a Senior Executive -After Sales.

Academia

  • 20XX-20XX: MBA (Marketing) from University XXXX with 67%.
  • 20XX-20XX: B.Sc. (Mechanical Engineering) from Institute XXXX secured 65.7%.

Personal Details

  • Date of Birth: 29/12/1989
  • Languages Known: Spanish , English , German
  • Address: XXXXXX
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