Introduction
An Operations Manager resume is a powerful way to present your leadership, planning and operations skills to future employers. A well-written resume not only highlights your accomplishments, but it also shows how you were able to eliminate waste, manage people, and drive the organization forward. You may be an experienced operations leader or taking on your first operations manager role from a mid-level position or leadership role. Your Operations Manager Resume should encompass a combination of skills in operations, management and measurable accomplishments that make you a unique candidate in a competitive job market.
Table Of Content
Why Your Operations Manager Resume Matters
Often times, recruiters only skim resumes for a few seconds, so it is essential that your Operations Manager Resume communicates your value right away. A highly effective Operations Manager Resume will clearly present your career accomplishments that utilize strong action verbs and match the job description you are applying for.
Name:WILLIAM
EMail-Id:[email protected]
Contact No:9854658210
Address:Chennai
WORK EXPERIENCE
1.) Sr. Team Lead/Asst. Operations Manager
Reachout Technosoft Services Pvt Ltd – June 2012 to Present
Role and Responsibilities:
- Handling Verification, Collection and Door Step Recharge teams across TN.
- Monitoring calls and conducting training sessions whenever needed.
- Updating clients with daily, weekly, monthly reports and presentations.
- Involvement in all the operational activities like Recruitment, Floor maintenance, Induction programs, Appraisal and Termination based on company’s policy.
- Assisting support staffs with roasters, monthly reviews and client interactions.
2.) Customer Relationship Manager
Reachout Services Pvt Ltd – April 2011 to May 2012
Role and Responsibilities:
- Handling customer queries through phone, mail and chat.
- Uploading customer’s data manually in Bank’s website.
- Updating the bank for NEFT & RTGS transfers.
- Training new representatives on product and process.
- Handling escalations from both end users and banks.
- Accruing new agents and assist them with after sales support.
3.) Sr. Customer Support Executive
Cybernet Slash Support – October 2009 to October 2010
Role and Responsibilities:
- Tracking incoming agreement orders and processing them from Siebel Queue.
- Processing return material authorization Orders in Siebel CRM.
- Activating web access for customers and maintaining customer’s information (Site Address, Entitlement Account etc.) in Siebel CRM tool.
- Creating service contract agreements and maintaining customer database.
4.) Sr. Customer Support Executive
Sutherland Global Services – March 2007 to February 2009
Role and Responsibilities:
- Handling inbound calls and assisting customers with regards to their faulty computers and printers.
- Acting as the first point of contact and routing calls to respective technicians.
- Up selling in-house warranty, Computers, Plasma TVs, Printers and Cartridges.
- Coaching new agents and handling escalated calls.
5.) Sales Associate
NIS Sparta – June 2005 to September 2006
Role and Responsibilities:
- Generating Customers for Individual Post-Paid and CUG Plans.
- Assisting walk-in customer.
- Generating fortnight, weekly & monthly collections report.
- Handling Sales & Collections related enquires at the Help desk.
EDUCATION
- Diploma in Fitter St Mary’s Mat Hr. Sec School – Chennai, Tamil Nadu
- SSLC in SMT. Chandabai Pagariya Jain Mat. Hr. Sec. School. – Chennai, Tamil Nadu
SKILLS
- Team Management
- Operations Management
- Microsoft office
- Team Lead (10+ years)
ADDITIONAL INFORMATION
- Operating System: Windows XP/Vista/7.
- SWIFT Course in NIIT.
- Course Details: MS-Word, MS-Excel, Power point, Internet, Email.
DECLARATION
I hereby declare that the information provided above in this resume is true and correct to the best of my knowledge and belief.
Conclusion
A strong Operations Manager Resume can be the deciding factor between being invited to an interview and getting passed over. So focus your thoughts on articulating your high-impact accomplishments, measurable results, and the breadth of your leadership experience and abilities in as direct and surprising manners as possible. Customize each Operations Manager Resume based on the job description so you are a fit for that position and you’ll show skills and experiences that are relevant to that organization. A strong, concise Operations Manager Resume will not just get you noticed, it will demonstrate that you are the best candidate to lead operations and deliver operational excellence for any organization.
