Operations resume

IT Operations Manager Resume Sample

Name : George
E-mail Id: georgeXXXXXX@hotmail.com
Contact No: 0131********

Professional Synopsis

  • A dynamic, team spirited and performance driven professional, having 8 years of rich experience in IT Field.
  • Currently associated with XXXX Ltd as an IT Operations Manager (Managed IT Services), deputed at XXXX, Gurgaon responsible for Level-2 Escalations, SLA and managing the IT Infrastructure of ABC, Ability to drive and implement IT Projects to their timely closure.

Objective

Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.

Primary Skills

  • IT Operations / IT Service Management.
  • End User Support Management.

IT Skill Set

  • Operating System: Windows XP/7/2003/2008/Linux.
  • Mail Clients: IBM Lotus Notes, Microsoft Outlook.
  • Networking: LAN, WAN, VPN, Wireless.
  • Applications: NAP, SCCM, LiveMeeting, DLO, Safe boot.
  • ITIL Process/Process:  Incident Management,
  • Management, Problem Management, working knowledge of ISO 20000 / 70.

Professional Qualifications

  • 1.5 yrs. Diploma in Computer Hardware & Networking from Institute XXXX.
  • Microsoft Certified Professional (MCP) .
  • Microsoft Certified System Administrator (M.C.S.A).
  • Foundation Certified (ITIL V-3) .

Trainings Attended

  • Leadership Program
  • Service Excellence Program.
  • Business Communication Skills.
  • Presentation Skills.
  • Customer Centricity.
  • ITIL-V3
  • LEAN

Work Experience

  • Since Dec 20**-Till Date in XXXX Ltd, XXXXXX Worked- (XXXX) as IT Operations manager
  • Prior Profile – IT Manager (XXXX Technologies).
  • Apr 20** – Nov 20** in XXXX Ltd, XXXXX – XXXX as Facilities Management Engineer/ Critical support engineer.
  • Oct 20** – Feb 20** in XXXX as Customer Support Engineer

Achievements

  • Got Best Onsite Engineer Award from XXXX.
  • Faced BFSI vertical audit and succeeded without findings. Got appreciations from client head and top management.
  • Migration of WT Projects from GDC to GNDC with minimal downtime.

Academic Qualifications

  • Master of Business Administration (MBA -IT) from University XXX , in 20XX-XX
  • Bachelor of Commerce from University XXX , session – 20XX-20XX

Personal Details

  • Date of Birth: 09/09/1990
  • Languages: English, Dutch, Finnish.
  • Address: XXXXXX
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