Operations resume

Director Operations Resume Sample

Name : Isabelle
E-mail Id: IsabelleXXXXXX@rediffmail.com
Contact No: 0281********

Career Summary

  • A diligent professional with 12+ years of versatile exposure & experience across multiple industry verticals.
  • Consistently streamlining programs & operations utilizing mixed expertise to meet expectations.
  • Possess excellent communication skills & technical insight to effectively manage the work-force with optimum resource consolidation, people & project management.

Technical Skills

  • Project Management
  • Mainframe Technology – Cobol, JCL, DB2, FOCUS, IMS, PL/1, Endevor, CA-7
  • Microsoft Office – Word, Excel, PowerPoint and Microsoft Project

Personal Qualities

  • Can work under pressure to meet deadlines.
  • Flexible team player.

Key Responsibilities Handled

  • Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern.
  • Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
  • Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
  • Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
  • Own revenue & financial accountability for the region. Carry out financial business planning and monitor progress on monthly basis to ensure compliance for operations & specific programs.
  • Strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
  • A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
  • Drive IT/Technical strategy, Roadmap, Capacity Expansion, Modelling & Upgrades.
  • Finding new opportunities to offer as New or Premium Services to clients with cost realization.
  • For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.

Employers

1. Operations Director, XXXX from Nov XX – Till Date

Heading entire technical deployment & support function for XXXX & Panel Member for XXXX countries:-
Operations, Projects and Financial Management :
  • Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern. Next level being in head office at UK.
  • Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
  • Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
  • Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
  • Responsible for multi-million dollar Profit & Loss status with respect to Technical/Project Domain.
  • Drive initiatives in the management team and organizationally that contribute to a long-term operational excellence.
  • Strategy formulation & Implementation/Policy and Program Development.
  • Senior Mgmt. representation for entire region at board level with reports, changes, policies & strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
  • A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
  • To conceptualize and implement various technology, automation and standardization initiatives to enhance operational efficiency.
  • To leverage and introduce best practices in sync with other operation groups across the globe.
Product Roadmap & Functional Evolution Grid :
  • Brain storming with Presales & Sales teams using market trends & end-user analytics data.
  • Product enhancement/customization review/evaluation with Global Product/Development Unit.
  • Contract management and negotiation for seamless integration with product &/project roadmap forecasted in tune with dynamic details & requisites.
Consultancy Services :
  • Finding new opportunities to offer as New or Premium Services to clients with cost realization.
  • Re-evaluation of existing agreement to sensitize the scope adherence & virtue of additional cost if needed to turn it into Consultancy/Project.
  • For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.
  • The Time & Budgetary allocation, approval & scope agreements finalization.
Organizational Effectiveness :
  • To actively review existing information & data with a view to – create data driven insights, con-tribute towards product development; support it and enhance internal efficiencies.
  • Operate, monitor, maintain, update and upgrade Service Platform in IT, BSS & OSS aspect.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Regional head for readiness of ISO27k & ISO14001 certificate requirements in organization.

Personal Details

  • Date of Birth: 09/09/1990
  • Languages: English, Dutch, Finnish.
  • Address: XXXXXX
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