Is it true, as we’ve heard, that the internet is not a privilege but a need and that it has a major influence on our lives? I believe that things have changed dramatically since the COVID outbreak and that everyone now has access to the internet because people recognize its value in their lives.
You must ensure that your internet service provider not only provides excellent service but also provides excellent after-sales care. Many internet service providers provide poor customer service, which annoys customers, even more, when they contact the firm to report an issue and the customer support team is unavailable.
While there are some bad customer service examples, there are some good examples as well. Companies like Cox who care about their customer, offer customer service 24/7 to both their English and Spanish speaking customers. For instance, if a Spanish-speaking customer reaches out to Cox customer service even at 2 AM for any billing concern or for Cox en Español Pagos, a Spanish-speaking agent will be there to assist the customer. Make sure, while getting the service, you always check if the internet service provider has a good customer care department or not.
Internet is no less than a blessing and in times like this when you have to maintain social distancing and stay at home sometimes, without a good internet there is no survival. We are connected to our loved ones and family living on the other side of the world just because of the internet.
You cannot afford to have a terrible internet connection whether working from home, taking online classes, or simply watching your favorite TV series on Netflix these days. When you live with your family, you might face issues such as poor internet connections and significant latency, and there can be multiple reasons behind this slow performance.
Why is my internet slow?
We don’t do enough research and don’t figure out our requirements while purchasing internet services, so we make a mistake that we later regret. If you have a large family with several internet users, you must ensure that you have a stable and high-speed internet connection.
When numerous people connect their devices to the internet connection at the same time and perform different activities such as streaming, online gaming, working, or downloading data, the speeds are distributed across all of the devices, and so the internet speed suffers. We don’t consider all of this while we’re purchasing services and end up with a slew of problems. There might be a variety of additional factors contributing to your slow internet connections. In this article, we will give you some tips to fix your slow family internet.
- Do speed test
The first thing you should do is check your download and upload speeds to see whether something is amiss on your end or at the company. Disconnect your router and do a speed test on a PC or laptop using an Ethernet wire to ensure you receive the precise speeds. If you are getting the speed that you were promised but are still having problems with it and it isn’t enough for you, then your modem is not operating properly.
The next step is to see if your router is operating properly. If you detect a significant disparity between the modem and router speed tests when using a Wi-Fi internet connection on your smartphone, then your router isn’t working properly. Reposition the router and reset it if necessary. Make sure your router isn’t hidden in a closet or behind your furniture. Most folks do it without realizing that physical obstacles have a significant impact on data transmission. Do this and see if that works. If not, you need to update your router.
- Get a Wi-Fi extender
If you have a huge family and a decent-sized house, a standard router will not suffice, and you will undoubtedly experience internet speed troubles. A standard router has a limit, and if you go over it, you’ll have problems with Wi-Fi connections and your speed will suffer. Even if you are in a different part of your house, a Wi-Fi extender will assist you in getting the greatest speeds. You’ll have decent signals and be able to enjoy your internet.
- Check if there is an internet outage
Whether your internet speeds are slow, you can check to see if your location is experiencing an internet outage. You may also inquire about your neighbors’ internet connections. If there is an outage, you will at least know that it is not caused by a problem with your internet connection. There are several websites where you can check for internet outages, or you can contact your company’s customer service department, who can inform you whether or not there is an outage in your region. If there is an outage, they will inform you of how long it will take to restore service.
- Disconnect unnecessary devices
Disconnect gadgets that you don’t use often. For example, if you don’t use the internet much on your smart TV but it’s on the majority of the time, know that your smart TV is using data and affecting your speeds.
If you are doing other things on any other devices while using Wi-Fi, disconnect your smartphone since the data will be transmitted to your phone and you will receive notifications or updates, indicating that your phone is consuming data. You will notice a change in speeds after removing the unnecessary gadgets off the internet.
- Use the internet during off-peak hours
Another reason you’re having problems with internet speed is that you’re using it during busy hours. The peak hours are when the majority of individuals are online. During such a period, you frequently have problems with your speeds. The optimal time to perform important activities is during non-peak hours. For example, if you need to download enormous files like a 100GB update for your Xbox game, you should do so early in the morning when the traffic is lower.
Summing it up
If nothing works for you then paying for something, which is not worth paying, doesn’t make any sense. Find out all the options available in your area and choose the one that has good reviews and offers reliable and high-speed internet services to its customers. Ask your neighbors and friends what they are getting and what are their reviews about their internet service providers. Changing the internet service provider is always an option, and if nothing works then you should switch to a new internet service provider.