BPO Full Form | What is BPO Full Form | BPO Full Form in Call Center

BPO Full Form - Business Process Outsourcing



  • BPO stands for business process outsourcing. It's a contract of a corporation to an outside provider of services or business processes.
  • It's a cost-saving measure that allows companies to outsource the non-core tasks.
  • This may include manufacturing or back-office functions like accounting, data entry and human resources.
  • It also includes front-end services like customer care and technical support. Thus, BPO services are often divided into back office outsourcing and front office outsourcing.

BPO Options

  • There are three kinds of BPO options which are given below:

Bpo Options

  • Onshore Outsourcing :
    • It's also known as domestic outsourcing. It refers to obtaining BPO services from someone within an equivalent country.
  • Nearshore Outsourcing :
    • It refers to obtaining BPO services from someone within the neighboring countries.
  • Offshore Outsourcing :
    • It refers to obtaining BPO services from an external organization in another country except the neighboring countries.

Need of Outsourcing

  • The major and therefore the most important reason that outsourcing is implemented, may be a significant and massive cost reduction. It reduces the value of the tasks that a corporation requires.


  • Let's see a list of BPO benefits :
    • Efficient and cost reducing
    • Increase company flexibility
    • Focus on core business
    • Reduced overhead
    • Outside expertise
    • Increase in revenue etc.

Difference between BPO and Call Center

  • BPO is a corporation which is responsible for performing a process of another business. It's used to save the value or gain the productivity.
  • On the other hand, call center may be a part of client's business. It involves handling telephone calls. It’s used to solve customer's complaints and requests over telephone calls.

Advantages of BPO

  • Stay focused on the main business
  • Reduced overhead
  • External Expertise
  • Effective and cost-cut
  • Increase efficiency at the business
  • Revenue growth, and so on.
 Advantages of BPO

Advantages of BPO

Related Searches to BPO Full Form | What is BPO Full Form | BPO Full Form in Call Center


Adblocker detected! Please consider reading this notice.

We've detected that you are using AdBlock Plus or some other adblocking software which is preventing the page from fully loading.

We don't have any banner, Flash, animation, obnoxious sound, or popup ad. We do not implement these annoying types of ads!

We need money to operate the site, and almost all of it comes from our online advertising.

Please add wikitechy.com to your ad blocking whitelist or disable your adblocking software.