BPO Full Form | What is BPO Full Form | BPO Full Form in Call Center




BPO Full Form - Business Process Outsourcing

 BPO

BPO

  • BPO stands for business process outsourcing. It's a contract of a corporation to an outside provider of services or business processes.
  • It's a cost-saving measure that allows companies to outsource the non-core tasks.
  • This may include manufacturing or back-office functions like accounting, data entry and human resources.
  • It also includes front-end services like customer care and technical support. Thus, BPO services are often divided into back office outsourcing and front office outsourcing.

BPO Options

  • There are three kinds of BPO options which are given below:
 Options

Bpo Options

  • Onshore Outsourcing :
    • It's also known as domestic outsourcing. It refers to obtaining BPO services from someone within an equivalent country.
  • Nearshore Outsourcing :
    • It refers to obtaining BPO services from someone within the neighboring countries.
  • Offshore Outsourcing :
    • It refers to obtaining BPO services from an external organization in another country except the neighboring countries.

Need of Outsourcing

  • The major and therefore the most important reason that outsourcing is implemented, may be a significant and massive cost reduction. It reduces the value of the tasks that a corporation requires.
 Benefits

Benefits

  • Let's see a list of BPO benefits :
    • Efficient and cost reducing
    • Increase company flexibility
    • Focus on core business
    • Reduced overhead
    • Outside expertise
    • Increase in revenue etc.

Difference between BPO and Call Center

  • BPO is a corporation which is responsible for performing a process of another business. It's used to save the value or gain the productivity.
  • On the other hand, call center may be a part of client's business. It involves handling telephone calls. It’s used to solve customer's complaints and requests over telephone calls.

Advantages of BPO

  • Stay focused on the main business
  • Reduced overhead
  • External Expertise
  • Effective and cost-cut
  • Increase efficiency at the business
  • Revenue growth, and so on.
 Advantages of BPO

Advantages of BPO



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